Billing & Refunds Coordinator

Job description

**Remote, only for candidates in LATAM** At Ryz Labs we are looking for a **Billing & Refunds Coordinator** to join our team. This is a hands-on role sitting at the intersection of finance operations, customer experience, and cross-functional process optimization. The Billing & Refunds Coordinator will own the daily execution of key transactional workflows—from managing collections and processing high-volume refunds to bookkeeping journal entries and directly supporting our most valued sellers and customers. This role requires someone who possesses financial precision and strong interpersonal skills. You are just as comfortable diving into Excel sheets, Stripe data, and ERP systems as you are translating complex payment or invoicing issues into clear, empathetic communication for our users. The right person has an analytical mindset, deep attention to detail, and a track record of thriving in fast-paced, digital marketplace or e-commerce environments. **What You Will Do** • Address Customer Experience support tickets related to payments, invoicing, and refunds. • Monitor customer accounts and assist with the application of cash receipts, incoming Wire and ACH payments, and reconciliation of discrepancies. • Preparing daily/monthly journal entries in the ERP system for Cash and A/R transactions. • Processing Sales Team Requests, Refunds, Credits, Rate adjustments, and other one-off payment issues in Admin, Stripe and Avalara. • Identify opportunities to streamline and enhance automation across key accounts payable and accounts receivable workflows, contributing to process efficiency and scalability, creating and updating accounting policy memos and process flowcharts. • Sales Tax Exemption maintenance and refund processing in Avalara. • Serve as a point of contact for key sellers, delivering proactive updates on sales proceeds and payout schedules. **What We Are Looking For** • Bachelor’s degree or progress toward a degree in Accounting, Finance, Business, Customer Service or a related field preferred. • 4-6 years of experience in Accounts Receivable, Treasury, Bookkeeping, Customer Support or related finance support roles. • Familiarity with basic accounting principles and ERP systems (Stripe or Oracle Fusion experience preferred). • Strong Excel skills and attention to detail in data entry and transaction processing. • Excellent communication and organizational skills. • Ability to work independently and prioritize multiple tasks in a fast-paced environment. **About RYZ Labs:** RYZ Labs is a startup studio built in 2021 by two lifelong entrepreneurs. The founders of RYZ have worked at some of the world's largest tech companies and some of the most iconic consumer brands. They have lived and worked in Argentina for many years and have decades of experience in Latam. What brought them together is the passion for the early phases of company creation and the idea of attracting the brightest talents in order to build industry-defining companies in a post-pandemic world. Our teams are remote and distributed throughout the US and Latam. They use the latest cutting-edge technologies in cloud computing to create applications that are scalable and resilient. We aim to provide diverse product solutions for different industries, planning to build a large number of startups in the upcoming years. At RYZ, you will find yourself working with autonomy and efficiency, owning every step of your development. We provide an environment of opportunities, learning, growth, expansion and challenging projects. You will deepen your experience while sharing and learning from a team of great professionals and specialists. **Our values and what to expect:** - Customer First Mentality - every decision we make should be made through the lens of the customer. - Bias for Action - urgency is critical, expect that the timeline to get something done is accelerated. - Ownership - step up if you see an opportunity to help, even if not your core responsibility. - Humility and Respect - be willing to learn, be vulnerable, and treat everyone that interacts with RYZ with respect. - Frugality - being frugal and cost-conscious helps us do more with less. - Deliver Impact - get things done in the most efficient way. - Raise our Standards - always be looking to improve our processes, our team, our expectations. Status quo is not good enough and never should be.