Billing Specialist

Job description

**Join a Team That's Fighting for New Mexico** Parnall Law Firm isn't just the largest personal injury firm in New Mexico — we're a team of passionate advocates dedicated to standing up for clients when they need it most. And we want you helping maximize recovery for our clients at our best. We're hiring a skilled and detail-oriented Billing Specialist to play a key role in ensuring providers submit bills accurately, insurance carriers pay promptly, and clients receive every dollar they're owed as quickly as possible. If you're a motivated professional who leads with integrity, thrives in a collaborative environment, and takes pride in the kind of precise, persistent work that makes a real difference for injured clients — read on. --- **Why You'll Love Working Here** We take care of our people. Parnall Law has been recognized as one of Albuquerque's best places to work year after year — and that's no accident. Here's what you can look forward to: - **$16/hour + consistent bonuses** — your dedication and growth get recognized - **Full benefits package** — comprehensive health, dental, and vision insurance - **Life & long-term disability insurance** — because we've got your back - **401(k) plan** — we help you build a future, not just a paycheck - **Generous PTO + select paid holidays** — real time off to recharge and reset - **Annual company goal trip** — when the team wins, everyone celebrates together - **A positive, fulfilling environment** — where learning, growing, and supporting one another are part of the culture - **Comprehensive training provided** — we'll set you up for success from day one --- **What We're Looking For** - 1+ year of experience in billing, collections, accounts receivable/payable, bookkeeping, or legal experience - Experience reading or reconciling invoices, statements, or ledgers a plus - Familiarity with insurance terminology (EOBs, claims, co-pays) is a plus - Comfort working with numbers, invoices, or basic bookkeeping - Excellent communication skills, verbal and written - Strong advocacy for clients and against pushy insurance representatives or medical providers - Confidence and motivation to exceed expectations - Professional attire and demeanor - Desire to learn, develop, and motivate team members - Team player with the ability to adapt in a rapidly changing environment --- **What You'll Do** As a Billing Specialist at Parnall Law, you are a critical advocate for our clients behind the scenes — ensuring every provider bill is submitted correctly, every insurance carrier pays on time, and every client walks away with the maximum possible recovery. **MISSION STATEMENT** The mission of the Billing Specialist is to ensure all providers submit their bills to health insurance or automobile (MedPay) insurance in a timely manner and further ensures the proper insurance carriers pay the provider bills in a timely manner, maximizing the net recovery for the client. Further, the Billing Specialist will verify all provider balances in a timely manner so that the settlement funds can be distributed to the client as soon as settlement funds are received. *Making justice count, down to the last cent.* **RESULTS / OUTCOMES** *(What you must get done.)* - Attend firm-wide huddle every Monday at 8:00 AM - Attend daily team mini huddles Tuesday through Friday at 8:00 AM - Attend biweekly meetings with Team Lead fully prepared with supporting data to review individual metrics and create biweekly goals - Open all subrogation claims within 14 days of the signed retainer - Submit Med Pay and Health Insurance information to all treating providers within 30 days of being retained - Submit Med Pay and Health Insurance information to all treating providers when providers are updated by Case Manager, within 15 days of new provider information - Request final health insurance and Med Pay ledgers within 7 days of the client finishing treatment and being moved to Prep - Verify all required outstanding medical balances within 7 days when a case moves into negotiations - Verify any outstanding medical balances within 5 days of a case being settled - Maintain a biweekly activity level of 1,000 or more in SmartAdvocate - Ensure overdue tasks never exceed 60 **DUTIES / RESPONSIBILITIES** - Follow up with all providers after providing Med Pay and health insurance information to ensure bills are being properly submitted to the proper carrier - Maintain accurate records of all bills, payments, adjustments, and remaining balances to facilitate negotiating discounts by disbursement staff, paralegals, and attorneys — maximizing recovery for our clients - Coordinate benefits with available insurance including but not limited to Med Pay, health insurance, Medicaid, Medicare, Veterans Benefits, and other federal and state programs - Open claims and submit necessary documents for Medicare and Tricare benefits - Maintain the client's Medicare portal - Answer incoming calls via the First Call Group - Monitor dashboard metrics/KPIs and actively work to keep those metrics in top shape - Follow and maintain all firm policies and procedures **REPORTING RELATIONSHIP** - Reports directly to Settlement Department Team Lead - Secondary reporting to Settlement Director This position is available remotely for candidates living outside the following metro areas: Albuquerque, Rio Rancho, Bernalillo, Los Lunas, Belen, Bosque Farms, Edgewood, Moriarty, Santa Fe, and Roswell. Candidates within these areas should inquire about in-office requirements. *Parnall Law Firm is an Equal Opportunity Employer.*