Billing Specialist

Job description

We exist to create positive change for people and the planet. Join us and make a difference too! Billing Specialist Kuala Lumpur, Malaysia About the role The Billing Specialist is responsible for the accurate, timely, and compliant preparation and issuance of customer invoices, ensuring high-quality billing processes and supporting accurate revenue and accounts receivable reporting. This role works closely with the O2C Finance Business Service, Sales, Finance, Operations, and Tax teams to resolve billing issues, maintain data accuracy, and support month-end, audit, and tax requirements. The successful candidate will contribute to the achievement of global Revenue Working Capital (RWC) and Days Sales Outstanding (DSO) objectives by improving billing accuracy, resolving payment blockers, supporting early collections, and escalating risks impacting cash flow and revenue outcomes. Essential requirements include billing experience within a finance environment, strong stakeholder communication skills in Business English, and experience working with financial systems such as SAP. This is a permanent, full-time position working on a hybrid basis in our Kuala Lumpur Office. Responsibilities: Prepare, review, and issue accurate and timely customer and intercompany invoices in line with contracts, service delivery records, and billing schedules. Validate billing data and supporting documentation to ensure compliance with company policies, internal controls, and tax requirements. Collaborate with Sales, Customer Service, Operations, Training Administration, and other stakeholders to resolve billing issues and support timely invoicing. Maintain the unbilled revenue tracker, monitoring billing delays, ownership, follow-up actions, and expected billing dates. Process invoice amendments, cancellations, credit notes, refunds, and reissued invoices in line with approved procedures and authorisations. Respond to customer and internal billing queries, coordinating actions to ensure timely and effective resolution. Perform billing reconciliations, support month-end reporting activities, and investigate and resolve discrepancies across finance and operational systems. Maintain audit-ready billing records and documentation, provide updates on billing performance and risks, and identify opportunities to improve billing processes, controls, and system efficiency. To be successful in the role, you will have: 3-5 years' experience in billing, order-to-cash or accounts receivable, including preparation, review and issuance of customer and intercompany invoices in a high-volume or multinational environment. Strong understanding of end-to-end billing processes, including contract and purchase order review, billing schedules, invoice amendments, credit notes, refunds, reissues, revenue accruals, deferred revenue, reconciliations and month-end reporting. Proven ability to investigate billing discrepancies, resolve complex invoice queries and collaborate effectively with Finance, Sales, Operations, Tax teams and customers. Advanced Microsoft Excel skills, including reconciliations, lookups, pivot tables, data validation and analysis of high-volume billing data, with the ability to learn and use ERP and billing systems quickly. Strong analytical, problem-solving and organisational skills, with the ability to identify risks, manage competing priorities, maintain accuracy and deliver results with minimal supervision. Excellent written and verbal communication skills, with the confidence to challenge incomplete information, influence stakeholders and escalate material billing, compliance or collection risks when required. Bachelor's Degree in Accounting, Finance or a related field. Proactive, accountable and solutions-oriented approach, with a strong commitment to accuracy, compliance, customer service and delivery deadlines. Grow your career and expand your skills and knowledge. At BSI, we offer opportunities to work across industries and across the globe. You’ll benefit from the different perspectives and experiences of your international colleagues, as well as ongoing training and development. We offer flexible working, as well as 16 days’ annual leave, paid sick leave, bank holidays, group hospitalisation and surgical insurance, life insurance, transport allowance (dependent on role), internet and/or phone allowance, paid maternity leave, paid paternity leave, paid marriage leave, paid bereavement leave, learning and development opportunities, and a wide range of flexible benefits that you can tailor to suit your lifestyle. We’re building an organisation that meets the challenges of tomorrow. Want to grow with us? We exist to have a positive impact. Our people influence international thinking and action on important issues. Our 86,000 customers are based in 193 countries across the globe. Now we’re taking on society’s biggest challenges. We’re developing standards and guidelines that will help our customers get to net zero, and we’re defining the way new technologies such as AI impact all our lives. We’re focused on our future – and we’re looking for people who want to grow with us as we take on the challenges of tomorrow. At BSI, you’ll find a workplace where everyone can flourish and thrive, where innovation is encouraged and where learning is part of your everyday. You’ll contribute to work that shapes industries and enhances lives – and you’ll take pride in what you do. We’re looking for passionate people who want to make a difference in a purpose-led organisation. If that sounds like you, apply now. Together, we can help create a better society and a more sustainable world. D&I Policy The world needs fresh thinking and new perspectives to tackle its biggest challenges. It’s why, at BSI, we’re committed to creating a collaborative environment where everyone can contribute. Whatever your background, experience or outlook, here you can be your best self and do your best work. If you have a disability or a health condition, please let us know if you need any reasonable adjustments to the recruitment process. About Us BSI is a business improvement and standards company and for over a century BSI has been recognized for having a positive impact on organizations and society, building trust and enhancing lives. Today BSI partners with more than 77,500 clients in 195 countries and engages with a 15,000 strong global community of experts, industry and consumer groups, organizations and governments. Utilizing its extensive expertise in key industry sectors - including automotive, aerospace, built environment, food and retail, and healthcare - BSI delivers on its purpose by helping its clients fulfil theirs. Living by our core values of Client-Centricity, Agility, and Collaboration, BSI provides organizations with the confidence to grow by partnering with them to tackle society’s critical issues – from climate change to building trust in digital transformation and everything in between - to accelerate progress towards a better society and a sustainable world. BSI is an Equal Opportunity Employer dedicated to fostering a diverse and inclusive workplace.