Billing Specialist (Philippines Remote)

Job description

Company Description When you join Turnitin, you'll be welcomed into a company that is a recognized innovator in global education. For over 25 years, Turnitin has partnered with educators and institutions to develop learning integrity solutions that recognize the enduring value of critical thinking in a rapidly changing world. Over 16,000 academic institutions, publishers, and corporations use our services in more than 185 countries around the world: Turnitin Feedback Studio, Clarity, Originality, Gradescope, ExamSoft, Similarity, and iThenticate. Protecting the value of an authentic education is at the heart of who we are. Experience a remote-first culture that empowers you to work with purpose and accountability in a way that best suits you, supported by a comprehensive package that prioritizes your overall well-being. Our diverse community of colleagues are all unified by a shared desire to make a difference in education. Turnitin is a global organization with team members in over 35 countries including the United States, Mexico, United Kingdom, Australia, Japan, India, and the Philippines. Job Description Job Description Reporting into the Accounts Receivable Team Lead, this role is responsible for the accurate billing of customers, leveraging your experience to generate invoices from sales orders within NetSuite. The role involves proactive communication with internal stakeholders to deliver accuracy and consistency within the monthly billing cycle. Turnitin has a remote first philosophy and offers a dynamic and culturally diverse experience. Responsibilities: Generate and meticulously review invoices to ensure accuracy, completeness, and adherence to established company policies. Address system exceptions promptly to identify and resolve complex billing queries, engaging proactively with internal stakeholders to deliver effective solutions. Monitor unbilled orders, track individual performance metrics, and identify and formally report on any emerging issues. Collaborate closely with the Orders and Sales departments to facilitate seamless sales order corrections and the timely creation of credit memos. Partner with the Tax Department on global tax inquiries and compliance requirements to ensure the integrity of all financial transactions. Manage the service ticket queue and strictly adhere to departmental Service Level Agreements (SLAs) to resolve billing tickets within the agreed-upon timescales. Ensure rigorous compliance with all documented processes and confirm that appropriate Delegation of Authority (DOA) approvals are consistently obtained. Take ownership of a personal development plan and provide a comprehensive quarterly reflection on progress achieved. Provide support for ad hoc project work as necessitated by business requirements. Qualifications Essentials: A minimum of two years of global billing experience utilizing NetSuite or an equivalent Enterprise Resource Planning (ERP) system (e.g., Oracle, SAP). Demonstrated ability to effectively multitask, prioritize tasks, and manage time efficiently. Previous professional experience working in a fully remote capacity. Exceptional attention to detail. Proven capacity to work autonomously and demonstrate independence. Possession of professional and approachable interpersonal skills. Proficiency in utilizing Excel or Google Sheets. Adaptability and aptitude for change management. Demonstrated initiative and a proactive self-starter approach. High level of self-motivation and commitment. Ability to thrive in a high-paced, rapidly evolving environment. Experience meeting month-end deliverables and managing associated pressures. Excellent communication skills, both verbal and written, in English. Availability to work the UK shift (3:00 PM – 12:00 AM Philippine Standard Time). Desirable: Prior experience with Salesforce. Familiarity with Google Workspace, specifically Google Sheets. Exposure to global/multi-national operations, including handling multiple currencies and varying taxation requirements. Experience working within a multicultural environment and possessing an understanding of local cultural nuances. Additional Information Total Rewards @ Turnitin At Turnitin, we believe Total Rewards go far beyond pay. While salary, bonus, or commission are important, they’re only part of the value you receive in exchange for your work. Beyond compensation, you’ll experience the intrinsic rewards of unleashing your potential and making a positive impact on global education. You’ll also thrive in a culture free of politics, surrounded by humble, inclusive, and collaborative teammates. In addition, our extrinsic rewards include generous time off and health and wellness programs that provide choice, flexibility, and a safety net for life’s challenges. You’ll also enjoy a remote-first culture that empowers you to work with purpose and accountability in the way that suits you best, all supported by a comprehensive package that prioritizes your overall well-being. Our Mission is to ensure the integrity of global education and meaningfully improve learning outcomes. Our Values underpin everything we do. Customer Centric: Our mission is focused on improving learning outcomes; we do this by putting educators and learners at the center of everything we do. Passion for Learning: We are committed to our own learning and growth internally. And we support education and learning around the globe. Integrity: Integrity is the heartbeat of Turnitin—it is the core of our products, the way we treat each other, and how we work with our customers and vendors. Action & Ownership: We have a bias for action. We act like owners. We are willing to change even when it’s hard. One Team: We strive to break down silos, collaborate effectively, and celebrate each others' successes. Global Mindset: We consider different perspectives and celebrate diversity. We are one team. The work we do has an impact on the world. Global Benefits Remote First Culture Health Care Coverage* Education Reimbursement* Competitive Paid Time Off Self-Care Days National Holidays* 2 Founder Days + Juneteenth Observed Paid Volunteer Time* Charitable contribution match* Monthly Wellness or Home Office Reimbursement/* Access to Modern Health (mental health platform) Parental Leave* Retirement Plan with match/contribution* * varies by country Seeing Beyond the Job Ad At Turnitin, we recognize it’s unrealistic for candidates to fulfill 100% of the criteria in a job ad. We encourage you to apply if you meet the majority of the requirements because we know that skills evolve over time. If you’re willing to learn and unleash your potential alongside us, join our team!