Billing Supervisor

Job description

Location: Atlanta, GA, United States Job ID: 91003 We Elevate... Quality of urban life Our elevators, escalators, and moving walks safely transport more than two billion of us up and down buildings and across transportation hubs every day. As part of the Schindler team, you’ll discover meaningful work that enhances quality of life for communities, and contribute to making places more accessible, inclusive, and sustainable for all. By joining us, you don’t just become part of our success story; you help shape the future and continue our rich legacy that started back in 1874. Join us as a Billing Supervisor Your main responsibilities PRIMARY FUNCTION / POSITION OVERVIEW: Responsible for Service Billing customers with the objective of timely billing in accordance with contract terms. Direct supervision of Invoicing Specialist team to improve billing accuracy, while improving customer satisfaction. Participate in and facilitate monthly conference calls with FO as needed. ESSENTIAL FUNCTIONS: Describe the key responsibilities of the position in order of importance and identify % of time spent on that responsibility. 35% 1. Team Management: - Supervise 8-12 Invoicing specialists’ daily functions including but not limited to periodic formal reviews of performance, actions, metrics, measurements and KPIs. - Develop team members through training classes and direct supervision. - Ensure billing team is following procedures outlined in SEC SRM policy and Service SOPs - Set team billing targets and KPIs and continually monitor actual vs target. 35% 2. Billing Accuracy and Efficiency: - Consistently improve quality of billing to reduce revision invoice volume by ensuring all service billings are completed timely and in accordance with contract terms and conditions. - Monthly/Quarterly invoice audit for billing due list cleanup and ongoing review for billing upload accuracy into 3rd party systems. - Work closely with billing team and field organization to identify areas where improvement is needed and implement procedures according to findings. - Responsible for accuracy of customer billing forms. - Responsible for compliance with 3rd party billing platform requirements. 20% 3. Communication and Collaboration: - Responsible for driving improvement in billing opportunity / billing gaps (billing vs. work in progress) by communicating with the field organization and directly with customers. - Prepare for and lead conference calls for manual billing and GAP jobs with field organization. Highlight urgent billing issues and revisions required and actions needed to resolve. Set timeframes for resolution and monitor for completion. - Communicate with customers to discuss discrepancies, investigate complaints, verify accuracy, and correct errors in billing as needed. - Escalation of disputes to upper management as needed. 10% 4. Process & Technology Improvement - Work with RPA designers to automate time-consuming processes in SAP. What you bring Other: 2 – 5 years of Supervisory work experience in billing or credit and collections or a Bachelor’s or Associates Degree with 1-2 years of previously noted experience. Bachelor’s degree is preferred. What’s in it for you? Fully vested 401k match, up to 7% of total eligible compensation. Competitive Medical, Dental and Vision Plans - Effective from first day of hire. 3 weeks’ vacation which increases with tenure, 7 sick days, 3 floating holidays and 8 Company Observed Holidays. Tuition Reimbursement - Eligible after 6 months of service. Parental Leave – 100% base pay for 6 consecutive weeks within first year of a child’s birth or adoption. A wide range of development opportunities to boost your professional and leadership growth. We Elevate… Your Career Become part of our team, help us enhance quality of life and drive innovation while raising the bar for safety and sustainability. We value your diverse skills and perspectives as together we shape the sustainable cities of today and tomorrow. Don’t meet every single requirement? If you’re excited about this role but your experience doesn’t align perfectly with the qualifications listed in the job description, we encourage you to apply anyway! You may just be the right candidate for this or other roles! Are you ready to embark on a new journey? Join #TeamSchindler! Our Core Values: Safety: Uphold the highest safety standards for all. Integrity and Trust: Foster honest, ethical relationships. Create Value for the Customer: Deliver innovative, reliable solutions. Quality: Ensure excellence in every product and service. Commitment to People Development: Nurture our people, they are the heart of our success. Discover more on our career website . At Schindler Group we value inclusion and diversity, and practice equity to create equal opportunities for all. We endeavor that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, color, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health, disability or veteran status. Any unsolicited application from Recruitment Agencies is deemed to be rejected and does not constitute in any manner an offer from a Recruitment Agency.