Billing Systems Specialist (Zuora)

Job description

Billing Systems Specialist (Zuora)1 Key Responsibilities Customer Support: Provide rapid, accurate, and high-quality analysis of production issues to ensure customer satisfaction. Troubleshooting & Resolution: Diagnose, reproduce, and resolve technical issues within Zuora Billing, Revenue, and Payments. Technical Expertise: Act as a subject matter expert on Zuora functionality, including Product Catalog, Bill Runs, Payment Runs, and API integrations. Workflow & API Management: Configure and troubleshoot Zuora Workflows, REST/SOAP APIs, and external integrations (e.g., Salesforce, NetSuite). Collaboration: Work directly with product, engineering, and customer success teams to escalate and resolve complex, critical bugs. Documentation: Create and maintain documentation, knowledge base articles, and best practices for the Zuora Community. Required Qualifications & Skills Experience: 2–5+ years in application support, technical consulting, or SaaS implementation. Technical Skills: Proficiency in SQL (Oracle preferred), API troubleshooting (REST/SOAP), and understanding data/object models. Domain Knowledge: Strong understanding of subscription billing, revenue recognition, invoice cycles, and Accounting (AR/GL). Platform Knowledge: Deep knowledge of Zuora (Billing/Revenue/CPQ) and CRM/ERP systems like Salesforce or SAP. Soft Skills: Excellent written/spoken English, analytical problem-solving abilities, and the capacity to work under pressure. Education: Bachelor’s degree in Computer Science, Engineering, or related technical field.