Billing Team Lead

Job description

### About Baringa Baringa is a global consulting firm that partners with leaders to drive change and create value. With deep industry expertise, and enabled by advanced technology, the firm helps clients to deliver with greater confidence and certainty. With over 2,000 people across the UK, Europe, North America, Asia and Australia, the firm combines global insight with local understanding. The firm works across energy and resources, financial services, government and public sector, consumer products and retail, pharmaceuticals and life sciences, manufacturing, and technology, media and telecoms, with capabilities spanning strategy, transformation and operational excellence – all powered by advanced technology, data, AI and digital innovation. Clients value Baringa’s collaborative approach and the way its teams integrate seamlessly – all working with a shared understanding of what matters most. The firm is known for its kind, curious experts who listen closely and care deeply about client success as they help clients transform energy markets, modernise financial platforms, expand telecoms and digital networks through advanced data analytics, enable digital services in government, and unlock growth in consumer sectors. Certified as a *Great Place to Work* around the world, Baringa has been recognised by the *Financial Times* in 22 categories of its UK Leading Management Consultants rankings, and by *Forbes* for four consecutive years as one of the World’s Best Management Consulting Firms. ## Our Finance Team is looking for an experienced Billing Team Lead to join the team. Our Finance team plays a critical role in supporting the smooth financial operations of the business, ensuring accurate billing, invoicing, expense management, cash collection, reporting, and financial controls. The team works closely with colleagues across the organisation to deliver an excellent internal customer experience, maintain compliance and financial accuracy, support business decision-making through reporting and analysis, and continuously improve processes to drive efficiency and service excellence. ### What you will be doing - Management Support: Support the Billing and Operations Manager in delivering team priorities and operational objectives. - Team Leadership & Development: Coach, mentor, and manage the billing team’s day-to-day workflows, task priorities, and workloads. - Performance & Growth: Conduct regular 1:1 meetings focused on performance, quarterly reviews, development, and growth. - Team Operations: Lead team calls and meetings, drive operational execution and performance, and support the team’s day-to-day activities. - End-to-End Billing Operations: Oversee recurring billing cycles, complex or high-value accounts, and the timely delivery of invoices. - Mailbox Management: Ensuring the management of the billing mailbox and enable tickets. - Escalation & Problem Solving: Act as the primary point of contact for complex billing disputes, system errors, customer queries, and escalations from the wider Finance group and the business. - Reconciliations & Month-End Close: Support month-end activities, account reconciliations, and audit requirements. - Audit Preparation & Support: Serve as the main point of contact for internal and external auditors during annual, quarterly, and statutory financial audits. - Process Improvement & KPIs: Monitor team performance metrics, track service level agreements (SLAs), and proactively identify opportunities to automate, streamline, and improve workflows. - Cross-Functional Collaboration: Partner with Credit Control, Financial control team, finance commercial team, the wider BE business, and IT/Technology teams. - Hands-On Team Support: Provide cover and practical support for the team, taking on workload as needed. ### Your skills and experience - Billing & Finance Experience: 3+ years in billing, project accounting, or transactional finance, with exposure to AR, AP, credit control, or general ledger processes an advantage. - D365 & Excel: Hands-on experience with D365 F&O/Project Operations, including project contracts, billing backlogs, pro-forma invoices, and milestone billing, plus strong Excel skills. - Project Billing: Experience with Time & Materials, fixed-price milestones, complex accounts, and multi-currency invoicing. - Leadership & Performance: Experience supervising or mentoring a finance team, running 1:1s, managing workflows, and maintaining SLAs. - Controls & Collaboration: Able to support month-end reconciliations and audits, and work effectively with Project Managers, Delivery Leads, and finance teams. - Resilience & Problem Solving: Proactive and comfortable managing a high-volume mailbox, resolving complex billing issues, and supporting the team during peak periods. - Microsoft Copilot: Experience using Microsoft Copilot is preferable, with the ability to demonstrate how it has been used to streamline manual processes, improve efficiency, and reduce repetitive administrative tasks. ## What a career at Baringa will give you ### Putting People First. ### Baringa is a People First company and wellbeing is at the forefront of our culture. We recognise the importance of work-life balance and flexible working and provide our staff amazing benefits. Some of these benefits include: - Generous Annual Leave Policy: We recognise everyone needs a well-deserved break. We provide our employees with 5 weeks of annual leave, fully available at the start of each year. In addition to this, we have introduced our 5-Year Recharge benefit which allows all employees an additional 2 weeks of paid leave after 5 years continuous service. - Flexible Working: We know that the ‘ideal’ work-life balance will vary from person to person and change at different stages of our working lives. To accommodate this, we have implemented a hybrid working policy and introduced more flexibility around taking unpaid leave. - Corporate Responsibility Days: Our world is important to us, so all our employees get 3 every year to help social and environmental causes and increase our impact on the communities that mean the most to us. - Wellbeing Fund: We want to encourage all employees to take charge and prioritise their own wellbeing. We’ve introduced our annual People Fund to support this by offering every individual a fund to support and manage their wellbeing through an activity of their choice. - Profit Share Scheme: All employees participate in the Baringa Group Profit Share Scheme so everyone has a stake in the company’s success. ### Diversity and Inclusion We are proud to be an Equal Opportunity Employer. We believe that creating an environment where everyone feels a sense of belonging is central to our culture and that diversity is paramount to driving creativity, innovation, and value for our clients and for our people. ### An award-winning workplace You can be a part of our ‘Great Place to Work’ – with our commitment to women and well-being in the workplace for all. [Click here](https://www.baringa.com/en/impact/awards/) to see some of our recent awards and how we’ve achieved this. ### Using business as a force for good. We maintain high standards of environmental performance and transparency, which can be seen through our commitment to Net Zero with our SBTI-verified Scope 1, 2 and 3 emissions reduction targets and our support of the Better Business Act. We report our progress publicly and ensure that we are also externally assessed and scored through organisations like CDP and EcoVadis - helping us to continually identify where we can improve. We have a long legacy of supporting the communities in which we work, and offer a variety of ways to contribute, by putting people first and creating impact that lasts. Our Corporate Social Responsibility (CSR) agenda is about giving back to the communities in which we live and work by sharing our skills, talent and time. In essence, we aim to empower and encourage everyone in the firm to contribute to the things we care about, and support registered charities and organisations with a clear social or environmental purpose to increase the positive impact they can have. ### Join us All applications received will be reviewed by a member of our Talent Acquisition team. We never rely solely on automated screening or AI tools to make hiring decisions. Your application will be considered for employment without regard to race, ethnicity, religion, gender, gender identity or expression, sexual orientation, nationality, disability, age, faith or social background. We do not filter applications by university background and encourage those who have taken alternative educational and career paths to apply. We would like to actively encourage applications from those who identify with less represented and minority groups. We operate an inclusive recruitment process, ensuring reasonable adjustments where needed. Please contact a member of our Recruitment Team to discuss further. ### Baringa Privacy Notices **For UK & EU** Your personal data will be retained by Baringa for up to two years, in accordance with our [UK Recruitment Privacy Notice /](https://www.baringa.com/globalassets/careers/dp-004-ukrpn---uk-recruitment-privacy-notice-pdf.pdf) [EU Recruitment Privacy Notice](https://www.baringa.com/globalassets/careers/dp-005-eurpn---eu-recruitment-privacy-notice-pdf.pdf), to evaluate your application and meet our legal and reporting obligations. In line with the General Data Protection Regulation (GDPR), you have the right to request access to, rectification, or erasure (subject to legal limitations) of your personal data. For more information, please contact us at [privacy@baringa.com](mailto:privacy@baringa.com) **For the USA** Your personal data may be retained by Baringa for up to two years, as outlined in our [Recruitment Privacy Notice (AMER & APAC)](https://www.baringa.com/globalassets/careers/dp-007-nerpn-amer--apac-recruitment-privacy-notice-word.pdf), to support the recruitment process and internal reporting requirements. Where applicable, and in accordance with relevant federal and state laws, you may have the right to request access to or correction of your personal information. For further details, please contact [privacy@baringa.com](mailto:privacy@baringa.com) **For Australia & Singapore** Your personal data will be retained by Baringa for up to two years, in accordance with our [Recruitment Privacy Notice (AMER & APAC)](https://www.baringa.com/globalassets/careers/dp-007-nerpn-amer--apac-recruitment-privacy-notice-word.pdf), to assess your application and meet applicable reporting and legal obligations. In line with the Australian Privacy Act and Singapore’s Personal Data Protection Act (PDPA), you may have rights to access, correct, or request limited deletion of your personal data. For more information, please contact us at [privacy@baringa.com](mailto:privacy@baringa.com)