BInance Accelerator Program - Key Account Operations

Job description

Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. Binance is trusted by more than 320 million people in 100+ countries for its industry-leading security, transparency, trading engine speed, protections for investors, and unmatched portfolio of digital asset products and offerings from trading and finance to education, research, social good, payments, institutional services, and Web3 features. Binance is devoted to building an inclusive crypto ecosystem to increase the freedom of money and financial access for people around the world with crypto as the fundamental means. **About Binance Accelerator Program** Binance Accelerator Program (BAP) is a 3-6 month internship program designed for Early Career talent to have firsthand experience in the rapidly expanding digital assets space. You will be given the opportunity to develop your skills at Binance and understand what it’s like to work at the world's leading blockchain ecosystem. As part of your internship in the BAP, there will also be opportunities for networking and development, which will expand your professional network and build transferable skills to propel you forward in your career. Learn about the BAP Program [HERE](https://www.binance.com/en/blog/all/early-career-program-how-binance-gears-up-early-career-talent-6771140985933048651). **Who may apply** Current university students and recent graduates. *\*Terms of employment / engagement shall be subject to contract and local applicable laws* ### Job Description - Support the team in handling day-to-day VIP client requests, follow-ups, and basic account/product enquiries with a high level of responsiveness and professionalism. - Build positive relationships with assigned clients and gradually develop an understanding of their trading activities, preferences, and business needs. - Take ownership of client issues, investigate the root cause, and coordinate with Product, Compliance, Risk, Operations, and other teams to drive issues toward resolution. - Monitor client activity, trading behaviour, and engagement data using spreadsheets or internal tools to identify unusual trends, client needs, and potential opportunities. - Maintain accurate client profiles, communication records, follow-up actions, and account information to ensure proper coverage and continuity within the team. - Develop a strong working knowledge of Binance products—including Spot, Futures, Margin, Options, Earn and OTC—and understand how different types of trading clients use these products. - Track relevant crypto, trading, and competitor developments and share useful observations or market intelligence with the team. - Demonstrate a **hardcore, self-driven attitude**: learn quickly, take ownership without constant supervision, stay highly responsive, and proactively identify ways to improve client service and team operations. ### Job Requirements - Strong interest and basic knowledge in **crypto + financial markets.** - Understand basic concepts such as **Spot, Futures, Margin, leverage, liquidity, maker/taker.** - Bilingual English/Mandarin is required to be able to coordinate with overseas partners and stakeholders. - Strong analytical ability and comfortable with Excel/Google Sheets. - Demonstrates **personal curiosity about trading**—ideally actively follows or trades financial markets. - Fast learner and proactive, hungry for knowledge and who can absorb Binance products quickly. - Strong ownership, responsiveness and attention to detail. - Comfortable working in a **fast-paced, high-pressure environment.**