Biz Ops Lead

Job description

ABOUT AIROPS AirOps is the full-service platform for brand growth in the age of AI search. As consumers shift from traditional search engines to platforms like ChatGPT, Claude, and Gemini, the entire ruleset of growth is being rewritten. Buyers now rely on agents to discover, recommend, and purchase products and services for them. If your brand isn't part of the answer, you aren't in the running. Our platform offers everything a brand needs to get found, recommended, and earn trust. We work with category leaders, including teams at Ramp, Chime, Airbnb, ServiceNow, and Rippling, to drive visibility and accelerate growth from AI search. Backed by Greylock, Unusual Ventures, Wing VC, and Founder Collective, we're headquartered in San Francisco, New York, and Montevideo. As our Biz Ops Lead, you'll build the operational and analytical foundation that scales AirOps to $100M and beyond. This is a high-ownership, high-leverage role — part operator, part strategist, part builder — where no task is too small and no problem is too ambiguous. You'll systematize the repetitive, sprint into the strategic, and help the business run faster and smarter at every layer. WHAT YOU’LL DO - Build and own the operating cadences that keep AirOps aligned and moving — Annual Planning, WBRs, OKRs, etc. - Design AI-native workflows across Deal Desk, Business Reporting, and workspace management using AirOps, Claude, and other tools - Embed into functions for 2–4 week strategic sprints — diagnosing problems, structuring solutions, and driving them to completion - Own deep analytical work - leadership reporting to deep-dive analyses across pricing, customer cohorts, sales capacity, strategic forecasting etc. - Identify and size new opportunities — verticals, pricing motions, expansion plays — with clear unit economics and a path to execution - Manage core operational infrastructure: compliance, vendor management, and G&A services WHO YOU ARE - 5+ years of experience in strategy, consulting, chief of staff, or business operations role in a high-growth environment. - Highly analytical — you build revenue models, cohort analyses, pricing tests, and capacity scenarios from scratch, and turn data into clear recommendations - Automation-native — you reach for AI tools instinctively, vibe-code workflows, and eliminate manual work wherever you find it - Systems-oriented — you instinctively turn recurring work into structured frameworks, not one-off solutions - Fast context-switcher — you embed into a new function and contribute meaningfully within days - Strategy and execution-focused — you drive projects to completion and own outcomes, not just facilitate meetings - Comfortable across functions — you move fluidly across finance, GTM, and product without losing clarity or momentum - Strong communicator — equally crisp writing an exec summary or facilitating a leadership offsite - Low-ego — you take the unglamorous work as seriously as the high-visibility stuff - Thrive in ambiguity — you bring structure, prioritization, and velocity to fast-moving environments. Bonus: - Shipped something with AI — built a workflow, tool, or automation that people actually used - Revenue strategy exposure — you understand how dollars flow through the business, from pricing and packaging to pipeline and margin - High-growth SaaS experience — you've seen the $10M–$100M ARR inflection points firsthand OUR GUIDING PRINCIPLES 1. Extreme Ownership 2. Quality 3. Curiosity and Play 4. Make Our Customers Heroes 5. Respectful Candor BENEFITS - Equity in a fast-growing startup - Competitive benefits package tailored to your location - Flexible time off policy - Parental Leave - A fun-loving and (just a bit) nerdy team that loves to move fast!