BizOps Senior Lead

Job description

We're looking for a Business Operations Senior Lead, to drive profitability and growth while leading strategic initiatives that move Lemonade forward. You'll work as a "mini-COO" for our product lines, tackling the biggest business challenges while collaborating on cross-functional projects that take ideas from 0 to 1. This role sits at the intersection of strategy, operations, and execution - where data meets decision-making and where your leadership directly impacts our mission to transform insurance. We believe three things matter for every role at Lemonade: *drive* to push through challenges, *efficiency* that keeps standards high while moving fast, and *adaptability* that lets you pivot with data and AI insights. These aren't buzzwords, they're how we actually work. Our AI-first approach isn't just a tagline either. We're building the future of insurance with AI at the center, and we need people who are genuinely excited to learn and grow alongside these tools. ## **In this role you'll** - Drive profitability and growth strategies for our business as a strategic business partner - Lead cross-functional initiatives that span Product, Insurance, Finance, and Customer Operations teams - Take strategic projects from concept to execution, working across multiple stakeholder groups - Analyze complex business challenges and translate insights into actionable recommendations - Influence decision-making at the leadership level while building alignment across diverse teams - Navigate rapidly changing priorities and guide teams through strategic pivots - Partner with Product, Actuarial, Finance, and Revenue teams to optimize business performance ## **What you'll need** - 6+ years in management consulting (strategy and operations) or business operations with leadership experience - Track record of driving impact and influencing decisions across multiple stakeholder groups - Ability to adapt quickly in a fast-moving environment while maintaining strategic focus - Strong analytical mindset with experience turning data into business strategy - Experience leading cross-functional projects and building consensus across diverse teams - Ready to work in an office environment most days of the week