BM Caterers - Operations Manager

Job description

What you’ll be doing Leading and supporting the operational performance of a portfolio of sites Coaching, developing and supporting General Managers and their teams Building strong, trusted relationships with clients and key stakeholders Driving consistently high standards of food, service and customer experience Monitoring budgets, cost controls and overall financial performance Identifying opportunities to improve performance, innovation and ways of working Supporting mobilisation and operational projects where required Ensuring compliance, health & safety and company standards are maintained Bringing BM culture and energy to life across your sites What we’re looking for Proven experience in a senior operational role within hospitality or contract catering Experience overseeing multiple sites or complex operations A confident, engaging and supportive leadership style Strong commercial and financial awareness Excellent client and stakeholder relationship skills A passion for food, service and developing great teams Strong organisational and problem-solving skills A hands-on, solutions-focused approach The ability to work across multiple locations and balance changing priorities Why join BM Caterers? An annual day off for your birthday Monthly masterclasses with Michelin-starred chefs Fully funded development courses from Levels 2 to 7 Apprenticeship and career development opportunities Freedom Friday - a paid day off to volunteer at a charity of your choice Free lunch on shift Discounts and cashback at a wide range of retail and leisure outlets Cycle-to-work scheme 24/7 access to the Mental Health Charter App Enhanced parental leave Paid leave for fertility treatment Grandparent leave Extra paid day off for your wedding or commitment day Pension and life assurance Ready to join us? Join us and find your happy career in a happy place. At BM Caterers, we’re proud to be an inclusive employer. We welcome applications from people of all backgrounds and are committed to creating a workplace where everyone feels valued, supported and able to thrive. Even if you don’t meet every requirement, we’d still love to hear from you. We’re looking for an experienced Operations Manager to oversee a portfolio of sites and help deliver the food, service and culture BM Caterers is known for. This is an exciting opportunity for a strong hospitality leader who enjoys working across multiple locations, developing high-performing teams and building trusted client relationships. You’ll bring together great people, strong commercial performance and consistently high operational standards.