BO Performance Excellence & Quality Associate

Job description

Role Purpose The BO Performance Excellence & Quality Associate is a member of the core Data Acquisition (DA) Operations team, responsible for delivering high-quality, standardised back-office services. The role executes day-to-day operational activities in accordance with established processes, Service Level Agreements, and corporate standards, ensuring accuracy, timeliness, and efficiency across all assigned tasks. Working closely with the DA Leader, Data Acquisition Back Office colleagues, and the Data Acquisition Centre of Excellence (CoE) and Transformation teams, the Associate supports seamless service delivery, identifies opportunities for improvement, and helps ensure a positive experience for customers, stakeholders, and vendors across supported countries. Key Responsibilities 1. Service Delivery • Execute back-office processes and transactions in accordance with Standard Operating Procedures (SOPs) and defined timelines. • Deliver accurate, high-quality, and timely outputs to internal stakeholders across supported markets. • Consistently meet agreed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). 2. Process Management & Standardisation • Ensure all activities are performed in accordance with the standardised processes established by the Data Acquisition Back Office and support ongoing alignment with recognised best practices. • Identify and escalate process deviations, inefficiencies, and recurring issues to the Delivery Leader to support timely resolution and continuous improvement. 3. Communication & Stakeholder Support • Serve as the day-to-day operational point of contact for Data Acquisition teams, vendors, and local commercial and operational teams, responding promptly to queries and providing clear updates on requests. • Collaborate effectively with colleagues across functions and countries to ensure smooth end-to-end process execution. 4. Data Accuracy & Compliance • Maintain accurate records, data, and documentation in accordance with NIQ corporate standards. • Ensure compliance with applicable legal, financial, and data protection regulations in the supported country. 5. Continuous Improvement • Contribute to process improvement initiatives by proposing ideas that enhance operational efficiency and quality. • Support the testing and rollout of new tools, systems, and workflows as part of ongoing Data Acquisition Back Office enhancements. Qualifications & Experience • Bachelor's degree or relevant vocational qualification; a background in business administration, operations, finance, or a related field is preferred. • 2-4 years of experience in back-office operations, shared services, or administrative operations; multi-country experience is considered an advantage. • Experience working in a multicultural, cross-border environment. • Good working knowledge of Microsoft Office. Skills & Competencies • Strong attention to detail and a consistent commitment to accuracy. • Strong organisational skills, with the ability to prioritise and manage multiple tasks effectively. • Effective written and verbal communication skills in English, together with fluency in Czech or Slovak. • Ability to collaborate effectively in a team-oriented environment. • Proactive mindset, with a willingness to learn and adapt to evolving requirements. Our Benefits Flexible working environment Volunteer time off LinkedIn Learning Employee-Assistance-Program (EAP) NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: About NIQ NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population. For more information, visit Want to keep up with our latest updates? Follow us on: LinkedIn | Instagram | Twitter | Facebook Our commitment to Diversity, Equity, and Inclusion At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the