Boat Rental Supervisor

Job description

LEGENDS GLOBAL Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking of world-class live events and venues. The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career. Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sounds like a winning formula for you. Join us! THE ROLE We are seeking a dependable and motivated Seasonal Boat Rental Supervisor to lead daily dock and rental operations during our busy summer/ autumn season. This role is hands-on and fast-paced, requiring strong leadership, excellent customer service skills, and a high commitment to safety. The Supervisor ensures smooth guest flow, proper staff delegation, compliance with safety regulations, and an outstanding experience for all customers. ESSENTIAL FUNCTIONS Monitor and manage customer lines during peak hours Answer guest questions regarding rentals, pricing, policies, and boating rules Maintain a calm, friendly, and professional environment during high-volume periods Handle guest concerns and resolve issues efficiently Assign employees to appropriate positions (Water patrol, counter, launch, etc.) Ensure proper coverage during high-traffic times and staff breaks Provide on-the-spot coaching and direction to seasonal employees Ensure guest and staff safety at all times Confirm all guests receive required safety briefings before boat departure Monitor weather, water, and dock conditions and adjust operations as needed Respond appropriately to incidents or emergencies Ensure accurate ringing of rentals, deposits, and add-ons Enforce return-time policies and proper charging of late fees Address payment or billing questions professionally Assist with end-of-shift checks and cash handling as needed Ensure boats and equipment are clean, inspected, staged, and ready for use Monitor dock conditions to keep walkways clear and safe Report damages, safety hazards, or mechanical issues immediately Practice safe work habits and complete company and venue safety and general compliance training. Maintain a pleasant and collaborative attitude towards customers, co-workers, and management. Adheres to the Legends Global and venue company policies. Complete other duties as assigned by management. Available to work non-traditional hours (Nights, Weekends & Holidays) QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. CPR and/or Lifeguard Certification preferred but not required Strong attention to detail. Able to demonstrate flexibility and quickly adapt to changes. Ability to be self-motivated and work independently and work well as a team player. Ability to work in a fast-paced environment. Prior leadership, supervisory, or boat rental experience preferred Strong communication and customer service skills Ability to multitask and stay organized in a fast-paced summer environment Comfortable enforcing rules and policies when necessary COMPENSATION $24 per hour WORKING CONDITIONS Location: Central Park Boathouse PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Must be able to stand for extended periods Able to assist with lifting, pushing, pulling boats and dock-related tasks Must be available for weekends, holidays, and peak summer days Ability to work outdoors in heat, sun, and changing weather conditions Ability to lift/move/maneuver at least 10-50 lbs. Standing, walking, bending, reaching and repetitive motions. NOTE: The essential responsibilities of this position are described below the above headings. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position. Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.