Booking & Revenue Agent (M/F/NB)

Job description

Company Description MAMA? Founded in 2008 by Serge Trigano and his sons Jérémie and Benjamin (co-founders of Club Med), Mama Shelter is a creator of living spaces and a daily director! These are atypical places, where everyone feels at home, places born of a blend of influences, freedoms, sensations and emotions. Each Mama tells the story of the city in which it is located, and all influences blend together. We offer our guests a joyful atmosphere and exceptional service at an affordable price.  More than just rooms and restaurants, Mama Shelter is a dynamic, a vibe: they are true urban refuges, not only aesthetically pleasing and modern but also popular, welcoming and sexy. Whatever your role, we're all here to make the customer experience as unforgettable as possible.  Our mission: to bring little moments of happiness to people. Our growth has enabled us to offer our teams great career paths through internal development and international mobility, and it's not a question of diplomas or years of experience. Mama Shelter is part of Ennismore, a creative hotel group rooted in cultures and destinations, with a global portfolio of brands. Ennismore is a joint venture with Accor, founded in 2021. ------------------------------  Our commitment to diversity and inclusion:  Mama is an inclusive company, and our ambition is to recruit and promote diverse talent. Our advertisements are gender-neutral, so the masculine gender is used here to lighten the text.  Job Description THE MISSION? They say that the first impression is always the right one, which is fortunate because you are the first point of contact for our clients. They must be in good hands with you 🤗. You handle all the functions of a personalized and warm telephone reception 📞 (or by email 📧), reflecting the image of Mama! You are unbeatable in the speed of response to requests 🧘 received by email. Of course, you apply the company’s pricing policy 💼 and keep-up-to-date statistics for other departments. 📊 You have a team spirit 👥, and your colleagues can count on you. 😉 Qualifications MADE FOR YOU? ONLY IF… You are attentive and friendly 😊, overflowing with kindness! For you, confidentiality is important 🔒: what happens at Mama stays at Mama. A team player, you know how to work in a team: available, attentive, and responsive, your colleagues appreciate you. 🤝 Gifted with a keen sense of communication, you have an impeccable level of eloquence. With excellent interpersonal skills, you never lack resources when dealing with client situations. You know how to prioritize your tasks. Master Yoda has taught you everything. 🧘‍♂️ You can speak other languages. 🌍 You are organized and never let yourself be overwhelmed. You have a commercial flair without being the “Wolf of Wall Street”! 🤑  YOUR LITTLE EXTRAS ARE: Your smile can be heard over the phone! 😁 You have experience in a reservation or reception service. Additional Information Next, we're sure you know the tune 🎶: First melody: “At Mama, no AI! We review your application in person and take the time to understand your background. 🎧 First verse: We organise an initial telephone interview with our People & Culture Team to see if your application fits in with our rhythm. 🤳 Chorus: Once you've passed the phone interview, we'll arrange a remote meeting 💻 or a meeting at Mama 🤝 to meet the Gang! Last verse: Naturally, you'll receive a response from us within two to three weeks at the latest, whether it's a ✔️ or a ✖️.