Booking Specialist-2

Job description

At Ayvens, progress starts with you. Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move. At Ayvens our focus is not only on vehicles, but on the driver. We are tireless in our pursuit of delivering the best possible service and experience for the people who use our cars, vans, lorries and equipment. Our Customer Service teams exist to deliver seamless support experiences for the household names, government agencies and SME’s who trust us to keep their business on the road. Our team of Maintenance Booking Specialists within the wider Customer Service Department provide front line support for the people who drive our vehicles, helping to keep our clients businesses moving. The successful applicant will thrive on looking after the needs of our prestigious suite of clients in a fast paced, dynamic environment by applying the vehicle maintenance knowledge that we give you to find creative, flexible solutions for the needs of a diverse portfolio of stakeholders. Applicants must have excellent written & verbal communication, with practical computer and administrative skills and have the desire and ability to effectively contribute to a high performing team. Prior customer service experience is desirable, but your ambition, energy and people skills are what’s most important. Tasks Working as part of a team, efficiently and professionally process and log inbound telephone and email enquiries. Act as a trusted point of contact for all vehicle maintenance and repair requests. Direct vehicles into Ayvens preferred supplier network for repairs, finding the right supplier for the situation. Build long term proactive relationships with clients and drivers by continuing to build on Ayvens professional image and maintaining Ayvens high standard of customer service. Achieve team goals as well as individual targets as outlined by your Line Manager, helping the department deliver on its wider strategy of customer service excellence. Increase customer survey ratings through consistently delivering excellent service and creative solutions. Handle complaints in line with our policy & procedure, striving for excellent outcomes for all stakeholders. Manage fluctuating workloads and peaks in volume whilst maintaining exceptional levels of service. Maintain a high standard of accuracy and compliance in your general administration. You will have opportunities to work with your managers and colleagues on exciting projects to drive our business forwards. Undertake any reasonable role related duties which may be required from time to time by your Line Manager. Knowledge, Skills & Experience Motor/Fleet industry experience is desirable but not essential – we will give you the tools and knowledge to succeed Pragmatic decision-making skills that allow you to take the initiative on processing information received and formulating an appropriate solution. Excellent telephone communications skills, allowing you to communicate effectively with both suppliers and customers in a polite, professional, friendly and diplomatic manner. Demonstrable record of high achievement & drive with a proven ability to deliver results. Team player who actively participates in shared objectives and has an enthusiasm and commitment to work towards team goals. Flexibility and a willingness to carry out a variety of tasks/activities as required to meet the departments objectives with a “team first” mindset. Excellent written communication skills allowing you to deliver effective, professional communications. A strong attention to detail enabling a high level of accuracy. Computer literate with an ability to master new platforms and systems. • Displays strong interpersonal skills and emotional intelligence, resulting in an ability to build rapport with clients and drivers. Unwavering time management skills, enabling the management of fluctuating workloads through organisation and prioritisation of daily tasks. The ability to see issues through to completion and work to deadlines, appropriately following up on client deliverables. The ability to deal with and build relationships with individuals at all levels of the business, leaving you seen as approachable and willing to get involved. Why Ayvens? With over 3.1 million vehicles managed across more than 40 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive. At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are. Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights.