Booth teller- Botswana

Job description

Be the Friendly Face Behind Every Transaction At Mukuru, every transaction tells a story. Whether it's helping a family receive support from a loved one abroad or assisting a customer with their financial needs, our Booth Tellers play a vital role in creating positive experiences and building trust within the communities we serve. We're looking for a customer-focused and detail-oriented Booth Teller to join our Botswana team. If you enjoy helping people, have a passion for service, and thrive in a fast-paced environment, we'd love to hear from you. Why Join Mukuru? Mukuru is one of Africa's leading fintech businesses, providing accessible, affordable, and reliable financial services to millions of customers across the continent and beyond. As part of our team, you'll have the opportunity to make a meaningful impact every day while growing your career in a dynamic and purpose-driven organisation. What You'll Be Doing Deliver Exceptional Customer Service Welcome customers and assist them with remittance transactions. Help customers complete required forms and understand Mukuru's products and services. Create a positive and professional customer experience with every interaction. Process Transactions with Accuracy Perform KYC checks and verify customer documentation. Process inbound and outbound transactions accurately. Verify and handle cash responsibly, ensuring all transactions comply with company procedures and regulatory requirements. Monitor transaction limits according to central bank regulations. Protect Our Customers and Business Identify and escalate suspicious transactions. Support customers with Enhanced Due Diligence (EDD) requirements when necessary. Maintain high standards of compliance, security, and risk awareness. Conduct daily security checks and safeguard company assets. Keep Operations Running Smoothly Perform daily cash balancing and cash-ups. Maintain accurate records and documentation. Ensure the booth is clean, secure, and ready for business every day. Collaborate with internal teams to support seamless operations. What We're Looking For Qualifications Grade 12 (Matric) or equivalent. Experience Minimum of 1 year experience within the financial services sector. Skills That Will Set You Apart Excellent numeracy and cash-handling skills. Strong attention to detail. Professional and customer-focused approach. Good organisational and administrative skills. Ability to build strong relationships with customers. Knowledge of KYC/FICA requirements and financial compliance processes. Understanding of foreign currency transactions will be advantageous. I am sure you are reading this job description and meet majority of the criteria BUT you may also still not be 100% comfortable in applying. We believe that there is a place for everyone under the Mukuru sun and we want YOU to contribute to our diverse tapestry of talent. So come on, take a leap of faith, and send your application if you meet majority of our requirements. Remember to include a snippet of how you will bring value and help us build a future of success that will help us determine where and how you may best be suited” Maybe you are just the future Mukurian we need!! Should you be appointed in a remote/work from home role at Mukuru, it is your responsibility to ensure that you have uninterrupted internet connectivity and a ‘work-like’ environment at your home location, in order to deliver your best in terms of performance, productivity and service to our customers. If you do not receive any response after two weeks, please consider your application unsuccessful. NB : ALL STAFF APPOINTMENTS WILL BE MADE WITH DUE CONSIDERATION OF THE COMPANY’S DIVERSITY AND INCLUSION PLANS