You are THE Guerlain Ambassador. You will lead and develop the store team through inspiring hands-on management and coaching. You will manage and coach your team into building sustainable Client relationships, ensuring that every Client is treated according to Guerlain standards. As a key responsibility of this role, you will be required to identify and analyze various business opportunities that align with our strategic goals. This entails conducting thorough market research to uncover trends, gauge customer demand, and evaluate competitor activities. By leveraging analytical tools and techniques, you will systematically assess potential avenues for growth and sustainability within our market. You will be directly accountable for developing the business and monitoring your store's operations and budget.TEAM MANAGEMENT AND DEVELOPMENT: Develop team members to ensure they deliver the Guerlain service to every Client, through demonstrating and modelling the Dare to Be program. Support them with consistent coaching, identify their development and training needs, and those of their team, partner with Field Coach Trainer to tailor individual action plans,Identify, recruit and develop talents, secure succession plans,Organize the team in an efficient manner according to business needs and delegate responsibility,Translate strategic and business goals into concrete and individual actions and objectives,Set achievable yet challenging team and individual targets for the store; assess, monitor and manage performance to ensure these goals are achieved,Manage and motivate the team to drive the business: create positive work environment, empower the team, encourage innovative solution.CLIENT AND BUSINESS DEVELOPMENT:Ensure achievement of monthly Boutique sales targets set by Retail ManagerPlan and disseminate targets to team members and monitor daily/weekly achievement rate,Monitor retail KPI of each team member and work towards increasing each component with Retail Manager input, Lead and develop the business of the store, by cultivating a comprehensive and strategic understanding of it and relating to all relevant stakeholders,Maximize the potential of all product categories and universes carried in the store, capitalizing on all available support (visual merchandising, training, client telling, events etc.) and fostering synergies between categories,Build a loyal Clientele, leveraging all client telling tools,Establish a client-centric mindset in store to ensure the highest level of customer experienced and achieve client repurchase objectivesBe the voice of the store in your country by understanding business and local market to suggest actions and recommendations,Be aware of the competitive landscape and market trends,ROLE MODEL ON SELLING AND FLOOR MANAGEMENT: Lead by example on the floor, understand the client's needs, identify potential areas of improvement and cultivate a feel for the market trends,Ensure business opportunities are maximized through efficient sales floor management, being a visible presence and support as well as ensuring Guerlain standards are achieved,Provide consistent and qualitative feedback, coach team members on the spotTo share monthly replenishment order according to present / future business needs to RM for approval,To manage tester replenishment order according to current SOH and future needs,To review on a monthly basis counter needs such as: Art of Gifting, Blottersetc and share to SRM consolidated order,To monitor SOH at counter level with support of SRM and Commercial Executive,Review all the member commissions and incentives on monthly basis and share to RM for approvalRequirementsMinimum Diploma or equivalent level of education in relevant fieldAt least 2 years of relevant work experience in retail, sales or FMCG industrySales driven and proactive, enjoy operating in the fast-paced retail environmentPeople oriented and is a team player with a positive mindset and pleasant dispositionWell-organized and committed to accuracy at all levels of details, with ability to work independently with minimal supervisionWillingness to work retail shifts on weekends and public holidaysFluent in both oral and written communication skillsAdequate computer literacy and proficient with Excel and ability to read and reply emailsBenefitsMarket-aligned salary and performance-based incentivesSales commissions or bonuses for eligible retail rolesEmployee Product PrivilegesOpportunities for internal mobility across LVMH maisons and regionsOngoing professional and technical training (beauty expertise, retail excellence, management skills)Medical insurance coverage, mental wellbeing supportInclusive & Diverse Culture
You are THE Guerlain Ambassador. You will lead and develop the store team through inspiring hands-on management and coaching. You will manage and coach your team into building sustainable Client relationships, ensuring that every Client is treated according to Guerlain standards.
As a key responsibility of this role, you will be required to identify and analyze various business opportunities that align with our strategic goals. This entails conducting thorough market research to uncover trends, gauge customer demand, and evaluate competitor activities. By leveraging analytical tools and techniques, you will systematically assess potential avenues for growth and sustainability within our market. You will be directly accountable for developing the business and monitoring your store's operations and budget.
TEAM MANAGEMENT AND DEVELOPMENT:
- Develop team members to ensure they deliver the Guerlain service to every Client, through demonstrating and modelling the Dare to Be program. Support them with consistent coaching, identify their development and training needs, and those of their team, partner with Field Coach Trainer to tailor individual action plans,
- Identify, recruit and develop talents, secure succession plans,
- Organize the team in an efficient manner according to business needs and delegate responsibility,
- Translate strategic and business goals into concrete and individual actions and objectives,
- Set achievable yet challenging team and individual targets for the store; assess, monitor and manage performance to ensure these goals are achieved,
- Manage and motivate the team to drive the business: create positive work environment, empower the team, encourage innovative solution.
CLIENT AND BUSINESS DEVELOPMENT:
- Ensure achievement of monthly Boutique sales targets set by Retail Manager
- Plan and disseminate targets to team members and monitor daily/weekly achievement rate,
- Monitor retail KPI of each team member and work towards increasing each component with Retail Manager input,
- Lead and develop the business of the store, by cultivating a comprehensive and strategic understanding of it and relating to all relevant stakeholders,
- Maximize the potential of all product categories and universes carried in the store, capitalizing on all available support (visual merchandising, training, client telling, events etc.) and fostering synergies between categories,
- Build a loyal Clientele, leveraging all client telling tools,
- Establish a client-centric mindset in store to ensure the highest level of customer experienced and achieve client repurchase objectives
- Be the voice of the store in your country by understanding business and local market to suggest actions and recommendations,
- Be aware of the competitive landscape and market trends,
ROLE MODEL ON SELLING AND FLOOR MANAGEMENT:
- Lead by example on the floor, understand the client's needs, identify potential areas of improvement and cultivate a feel for the market trends,
- Ensure business opportunities are maximized through efficient sales floor management, being a visible presence and support as well as ensuring Guerlain standards are achieved,
- Provide consistent and qualitative feedback, coach team members on the spot
- To share monthly replenishment order according to present / future business needs to RM for approval,
- To manage tester replenishment order according to current SOH and future needs,
- To review on a monthly basis counter needs such as: Art of Gifting, Blottersetc and share to SRM consolidated order,
- To monitor SOH at counter level with support of SRM and Commercial Executive,
- Review all the member commissions and incentives on monthly basis and share to RM for approval
Requirements
- Minimum Diploma or equivalent level of education in relevant field
- At least 2 years of relevant work experience in retail, sales or FMCG industry
- Sales driven and proactive, enjoy operating in the fast-paced retail environment
- People oriented and is a team player with a positive mindset and pleasant disposition
- Well-organized and committed to accuracy at all levels of details, with ability to work independently with minimal supervision
- Willingness to work retail shifts on weekends and public holidays
- Fluent in both oral and written communication skills
- Adequate computer literacy and proficient with Excel and ability to read and reply emails
Benefits
- Market-aligned salary and performance-based incentives
- Sales commissions or bonuses for eligible retail roles
- Employee Product Privileges
- Opportunities for internal mobility across LVMH maisons and regions
- Ongoing professional and technical training (beauty expertise, retail excellence, management skills)
- Medical insurance coverage, mental wellbeing support
- Inclusive & Diverse Culture
LUXASIA is the leading beauty omnichannel distribution platform of Asia Pacific that has successfully enabled brand growth for more than 120 luxury beauty brands. Our integrated brand-building capabilities include luxury retail, online commerce, consumer marketing, and supply chain management. Since 1986, the company has partnered the world’s finest brands, such as Aveda, Bvlgari, Calvin Klein, Diptyque, Hermes, La Prairie, Montblanc, and SK-II. We have also established Joint Ventures with the likes of LVMH Group, Elizabeth Arden, Puig, Yves Rocher, and By Terry. At the core of our business is a diverse and dynamic #OneTeam of 2000 talents that shapes the face of luxury beauty, and delights consumers daily across our growing footprint of 15 markets. Come join us now. Why Join Us? At LUXASIA, we believe there is beauty within every talent – that is you. We grow you by building your competencies and unleashing your potential. We have curated a vast portfolio of over 100 luxury brands across Asia Pacific, and growing. Your work will enrich the lives of millions of consumers across the region. With us, you get to be an entrepreneur, running the business like it is your very own. We give you the automony but not without guidance and geniune care. We are a diverse and inclusive team that is courageously innovative. Together as #OneTeam, we celebrate differences, embrace change, explore new ideas, take risks, fail fast, and drive results. While challenges at work are inevitable, the journey promises to be fulfilling.To find out more about LUXASIA career opportunities? Please visit our careers page @ https://www.luxasia.com/careers/ If you have a question for us, please contact us at https://www.luxasia.com/contact/Did we get you excited? You can learn more about us:> LinkedIn> Instagram: @luxasia
LUXASIA is the leading beauty omnichannel distribution platform of Asia Pacific that has successfully enabled brand growth for more than 120 luxury beauty brands. Our integrated brand-building capabilities include luxury retail, online commerce, consumer marketing, and supply chain management. Since 1986, the company has partnered the world’s finest brands, such as Aveda, Bvlgari, Calvin Klein, Diptyque, Hermes, La Prairie, Montblanc, and SK-II. We have also established Joint Ventures with the likes of LVMH Group, Elizabeth Arden, Puig, Yves Rocher, and By Terry. At the core of our business is a diverse and dynamic #OneTeam of 2000 talents that shapes the face of luxury beauty, and delights consumers daily across our growing footprint of 15 markets. Come join us now.
Why Join Us?
At LUXASIA, we believe there is beauty within every talent – that is you.
We grow you by building your competencies and unleashing your potential. We have curated a vast portfolio of over 100 luxury brands across Asia Pacific, and growing. Your work will enrich the lives of millions of consumers across the region. With us, you get to be an entrepreneur, running the business like it is your very own. We give you the automony but not without guidance and geniune care. We are a diverse and inclusive team that is courageously innovative. Together as #OneTeam, we celebrate differences, embrace change, explore new ideas, take risks, fail fast, and drive results. While challenges at work are inevitable, the journey promises to be fulfilling.
To find out more about LUXASIA career opportunities? Please visit our careers page @ https://www.luxasia.com/careers/
If you have a question for us, please contact us at https://www.luxasia.com/contact/
Did we get you excited? You can learn more about us:
> LinkedIn
> Instagram: @luxasia
