Box Office Associate

Job description

Job Title: Box Office Associate Reporting to: Box Office Manager Location: Magic Mike Live Box Office, Hippodrome Casino, London Hourly Rate: £15.25/hour Working Hours: Guaranteed minimum of 20 hours per week, up to 40 hours depending on availability and business needs. This role includes evenings, weekends (at least one day per week), and holidays in line with performance schedules. Start Date: Immediate. **About the Company** Originally inspired by the hit film franchise, Magic Mike Live has evolved into a global entertainment phenomenon. Designed as a "360-degree" dance and acrobatic spectacle, Magic Mike Live reimagines the traditional male revue for a modern audience. The production combines world-class choreography, live music, and specialized technical design to create an atmosphere that is equal parts exhilarating, sophisticated, and empowering. Magic Mike Live is the flagship immersive production of Free Association Live (FA Live). Free Association Live is a next-generation live entertainment company, producing performances ranging from intimate immersive experiences to global touring spectacles. Free Association Live currently oversees the global expansion of Magic Mike Live, which has entertained over 2 million guests from 70+ countries with over 6,000 performances across its Las Vegas and London experiences and past engagements in Miami, Dallas, and Berlin since debuting in 2017. Beyond Magic Mike, FAL develops original, IP-driven live experiences across dance, music, and immersive storytelling. Bringing heart, humor, and world-class storytelling to every performance, each Free Association Live experience is designed to move people, set a standard of excellence, and defy expectations of what live entertainment can be. **About the Role** Free Association Live is seeking Box Office Associates to support the delivery of Magic Mike Live in London, alongside our growing portfolio of global productions. The Box Office is central to the guest experience - serving as the first point of contact across phone, email, and in-person interactions. In this role, you will deliver exceptional, enthusiastic customer service while managing ticketing transactions, resolving enquiries, and driving revenue through ticket and experience sales. This is a fast-paced, hands-on position requiring professionalism, commercial awareness, and a strong attention to detail. You will play a key role in creating seamless, memorable experiences for every guest. **Our Approach: Enlightened Hospitality** We follow the philosophy of Enlightened Hospitality, pioneered by Danny Meyer, which prioritises people - starting with our team. By creating a supportive and respectful workplace, we empower our staff to deliver exceptional service and build meaningful guest relationships. At Free Association Live, this means going beyond transactions to create genuine, memorable experiences for our audiences, colleagues, and partners. **Key Responsibilities** Deliver outstanding customer service across all channels (in person, phone, and email), creating positive and memorable guest interactions Proactively sell tickets, upgrades, and premium experiences, using confident and engaging communication to maximise revenue Maintain expert knowledge of productions, venues, pricing structures, policies, and offerings Process ticket transactions accurately and efficiently using Spektrix (including sales, exchanges, group bookings, and reservations) Respond to customer enquiries via Zendesk in a timely and professional manner Demonstrate a strong understanding of accessible seating and performance options, ensuring inclusive service for all guests Maintain accurate customer data and uphold high standards of data integrity to support reporting and analytics Identify and escalate complex customer service or system issues appropriately Collaborate with colleagues to support a positive, respectful, and high-performing team environment Contribute to smooth day-to-day Box Office operations in a busy, high-volume environment Support colleagues where required, helping to motivate and maintain team standards during peak periods Represent Free Association Live with warmth, professionalism, and a commitment to exceptional customer care **What We’re Looking For** We welcome candidates from all backgrounds and experience. If you can demonstrate many of the skills below, we encourage you to apply - full training will be provided. **Essential Skills & Experience** Proven ability to deliver excellent customer service across multiple channels (in person, phone, and email) Strong communication skills, both written and verbal, with the ability to convey information clearly and confidently Experience working in a busy, customer-facing or ticketing environment (Box Office experience desirable) Strong IT skills and confidence working with ticketing or CRM systems Excellent attention to detail, organisation, and time management Ability to remain calm under pressure and adapt quickly in a fast-paced environment Strong interpersonal skills, with the ability to build rapport with guests and colleagues A proactive, team-oriented approach with the ability to collaborate across departments **Desirable Skills & Attributes** Experience working in a Box Office or ticketing operation Ability to motivate and positively influence others during busy service periods Interest in live entertainment, immersive experiences, or the work of Free Association Live and Magic Mike Live A natural curiosity, enthusiasm for learning, and commitment to personal development Empathy and awareness in responding to guest and team needs A strong work ethic and pride in delivering high-quality work **What You’ll Bring** A genuine passion for customer care and creating unforgettable experiences A thoughtful, responsive approach to guest needs, with the ability to handle a wide range of customers and situations Energy, professionalism, and a positive attitude that contributes to a welcoming environment **Why Join Us?** Step into the energy of Magic Mike Live - where world-class entertainment, unforgettable moments, and a global stage come together. From London to productions around the world, you’ll be part of a team that brings bold, high-impact experiences to life while sharing in the atmosphere, creativity, and buzz that make each performance unique. If you’re drawn to live entertainment that’s dynamic, exciting and immersive, this is a place where your work directly contributes to the magic. *Free Association Live is an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applications from all individuals regardless of background or protected characteristics.*