Box Office Supervisor (PT/On Call)

Job description

Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component — feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking — of world-class live events and venues. The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career. Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sound like a winning formula for you? Join us! ESSENTIAL DUTIES AND RESPONSIBILITES The Box Office Supervisor assists the Box Office Manager and Assistant Manager on a part-time, on-call basis during performance dates in overseeing the daily operation of the Box Office and its staff for the Tucson Convention Center, including the Tucson Arena, Linda Ronstadt Music Hall, and Leo Rich Theater. The ideal candidate will have proven experience of processing orders and payments and providing unsurpassed customer and guest service. Act as the on-site Box Office representative on the day of events for all changes, artist/promoter/VIP program needs. Open and/or close ticket window and sell tickets as needed. Work with Box Office Management to prepare cash bank and daily accurate inventory of all tickets distributed and available for sale. Provide all guests a positive first impression by offering superior guest service. Respond to customer complaints and service requests to maintain a positive rapport with the ticket buying public. Maintain communication with Ticketmaster for any updates and/or revisions within the setting-up of the ticketing system for day-of selling. Process/fill approved charity tickets requests; document all complimentary tickets issued. Ensure staff follow proper cash handling procedures and maintain proper cash controls. Oversee proper balancing of daily sales for each ticket seller regarding the number of tickets sold, money received from ticket sellers and the seller’s bank at the end of the day. Establish and maintain positive, effective working relationships with the staff, show promoter and other show personnel. Maintain accurate record of daily balance of cash received, tickets sold and change bank/vault; supervises preparation of the end of day bank deposits. Fill reservations for seats by telephone or mail, handles Will-Call window according to procedures. Processes group sales orders, complimentary ticket requests, suite and club orders and all internal ticket requests, as required, for day-of sales. Works in tandem with venue Finance to provide appropriate ticket and merchandise audit details and reporting for final settlement. Performs all other duties as required. SUPERVISORY RESPONSIBILITIES Assists Box Office Management with day-of oversight of Ticket Sellers. Carries out supervisory responsibilities in accordance with Legends Global’s policies and applicable laws. Assists in training employees; assigning, and directing work; disciplining employees in conjunction with Human Resources; addressing complaints and resolving problems. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION AND/OR EXPERIENCE High school diploma or general education degree (GED). A minimum of 1 to 2 years of Box Office / Ticketing experience, preferably with a performing arts, convention center, sports facility, or other multi-purpose public assembly facility. Familiarity with ticketing software, preferably Ticketmaster. Knowledge of terminology and principles used in Box Office/Sales settings. Combination of education and experience may be accepted. SKILLS AND ABILITIES Ability to work beyond normal business hours as required, based on event calendar. Strong listening skills and oral and written communication skills. Ability to be on feet or seated for long periods of time. Knowledge of operation services and activities of, arena, public assembly facility or convention center programs preferred. Proficiency in Microsoft Office applications and word processing, spreadsheets, database, presentation, PowerPoint, and Internet software. Knowledge of principles of finance audit and reporting, specifically with ticketing and sales. Work a flexible schedule including early mornings, days, evenings, overnight, weekends, holidays, extended (long) work days and extended number of days. COMPENSATION Competitive hourly rate, commensurate with experience. WORKING CONDITIONS Location: On Site in Tucson, AZ PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. NOTE: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position. Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor