BPO - Customer Service & Order Support Representative (Onsite Setup)

Job description

One minute it's a call about a return, the next it's a chat about the right kayak for the lake. If this variety is your kind of challenge, keep reading! Unity Communications is looking for an E-commerce Customer Support Representative to support our client, a fast-growing outdoor adventure brand specializing in high-quality kayaks and gear. You'll handle inbound inquiries through phone, email, and live chat, process orders in Shopify, and make sure every customer walks away with a clear answer. Sound like you? Apply today! How You Spend Your Eight Hours Handle customer inquiries and support requests via phone, email, and live chat Assist customers with order questions, returns, product information, and general support Process and update orders in Shopify Communicate clearly and professionally in writing and over the phone Accurately complete tasks using Adobe Acrobat, Microsoft Office, and other systems What You Must Possess At least three to four years of customer service experience in a call center or similar setting Excellent verbal and written communication skills Strong computer literacy and the ability to multitask across platforms A friendly, problem-solving attitude and a self-starter mindset Experience with tools such as Shopify, Microsoft Office, Adobe Acrobat, email platforms, and other digital systems is a plus What You Shall Receive HMO coverage upon regularization, with one free dependent after one year of continuous service and another free dependent after two years of continuous service VL/SL credits upon regularization Friendly and supportive work culture 13th-month pay and other Philippine-government-mandated benefits Non-taxable allowances Pay increases, performance bonuses, growth opportunities, birthday gifts, and many more What You Should Consider Probationary, full-time position On-site work setup in Paranaque Monday to Friday, 9:00 a.m. to 6:00 p.m. PST (with the possibility to move to CST) Saturday and Sunday off Why Join Our Company You look for a company whose senior management listens to what you are and aren’t saying and whose managers and team leads you can genuinely connect with. According to Glassdoor, 99% of the current and previous employees recommend Unity Communications to their friends, and 100% approve of its executive management. Our company is a Certified Great Place To Work that values inclusion and diversity and spreads kindness and positivity.