Branch Customer Service Roles - Perth CBD

Job description

We are seeking customer-focused individuals who would like to be considered for future Customer Banking Specialist opportunities across our Perth CBD branch network. Whether you're looking for full-time or part-time opportunities, we'd love to hear from you if you're passionate about delivering exceptional customer experiences and helping customers achieve their financial goals. See yourself in our team The Retail Bank is the public face of CommBank, supporting customers in branches, over the phone, through video conferencing and online. Together, we deliver a seamless banking experience for more than 10 million personal and small business customers across Australia. Do work that matters As a Customer Banking Specialist, you'll work collaboratively with Branch Managers and colleagues across our Perth CBD network to deliver outstanding outcomes for every customer. You'll build trusted relationships, identify customer needs and connect customers with the right banking solutions and specialists to help them achieve their goals. More specifically you will: Build a personal connection with customers through meaningful conversations Work with customers to help them use our in-branch technology and digital banking options Complete Financial Health Checks to assess customers’ financial needs and identify any changes Perform interviews and process applications for personal loans, credit cards and associated products Proactively call customers to build rapport and invite them into the branch for a Financial Health Check or an appointment with a specialist Use tools to capture customer feedback, and take action to correct any service breaks and drive improvement We’re interested in hearing from people who Have the ability to ask the right questions and find the right solutions, to act with integrity and place the customer at the centre of everything you do Can bring your passion for service excellence and, whilst being comfortable working independently, you will also be able to refer our customers to other specialist team members in order to better serve their needs Can demonstrate an ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions Most importantly you’ll need to have a genuine passion for the customer and for doing the right thing to ensure we’re putting our customer’s needs first. If this sounds like the role for you then we would love to hear from you. Apply today! If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career. We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696. Advertising End Date: 30/10/2026