Branch Manager

Job description

Momentum Financial Services Group (formerly Money Mart Financial Services) is a leading North American financial services company and one of Canada’s top non-prime lenders. For more than 40 years, we've committed to helping consumers and business owners access the money they need when they need it most, meeting people where they are and helping close the gap between their financial needs and goals. Through our trusted Money Mart® brand in Canada and United States, we proudly serve customers across a network of over 400 retail locations and growing digital channels. Our products and services include personal lending, payday loans, installment loans, cheque and check cashing, money transfers, prepaid cards, currency exchange, and other everyday financial solutions for individuals and businesses. At Money Mart, we understand that not every customer fit with-in traditional banking or prime lending models. That’s why our teams look beyond the credit score to provide accessible, responsible financial solutions with respect, transparency, and care. Whether customers visit us online, in branch, or through our mobile app, we focus on delivering practical support, clear information, and service that helps people and business owners move forward with confidence. We believe in giving back to the communities where we live and work. With the generous support of our customers and team members, we proudly contribute each year to local charities and nonprofit organizations, while also using our time and talent to serve local communities across Canada and the United States. Our people are at the heart of our business. We’re committed to building inclusive teams, supporting the communities where we live and work, and creating a workplace where employees can grow, make an impact, and help customers navigate everyday financial needs. If you’re passionate about customer service, relationship building, and helping consumers and business owners access financial solutions when they need them most, you’ll find a meaningful career with Momentum Financial Services Group. **What we Offer:** - Market competitive Pay - Monthly bonus potential based on the operational success you drive **Other Benefits Include:** - Comprehensive Medical/Dental Benefits - Competitive Paid Time Off - Plan for your future with our group Retirement Options - Education Reimbursement Program to invest in your education and career growth. - Exclusive Perks through Perkopolis - enjoy special discounts and offers. - Free company services including cheque cashing, money orders, Telpay/bill payment, and prepaid Mastercard. - Discounted company services including foreign exchange and Koodo services. - And Much More! **Branch Location: 601 Sackville Dr, Unit 1** **GENERAL FUNCTION:** Branch Managers lead the day-to-day success of a Money Mart branch while remaining hands-on with customer service and branch operations. This is a working-manager role for someone who enjoys coaching a team, driving sales results, managing compliance and cash controls, and helping customers access financial solutions that meet their needs. The Branch Manager sets the tone for a positive work environment, develops branch team members, supports local business growth, and ensures the branch operates safely, accurately, and in accordance with company policies, regulatory requirements, and responsible lending practices. Retail Team Members generally perform their duties within a secured work area protected by bullet-resistant glass and a controlled-access mantrap. Once hired, all retail Team Members will complete an internal multi-week Ready to Work Alone (RTWA) certification before working independently. **DUTIES/RESPONSIBILITIES** - Lead a high-quality customer sales experience by performing and overseeing customer transactions, answering questions, educating customers, and selling financial services/products. - Drive strategic goals and sales targets of the branch by maximizing sales, reviewing branch and individual sales performance, identifying cross-selling and referral opportunities, managing collection efforts, and controlling expenses. - Promote, recommend, and process loans, credit cards, cheque cashing, money transfers, money orders, bill payments, and other related products and services based on the customer's needs, financial circumstances, and applicable company policies and regulatory requirements. - Clearly explain product and service features, benefits, fees, repayment terms, payment options, renewals, refinancing options, and other important information using approved marketing materials. - Collect, review, verify, and document required customer identification, financial, application, and supporting information to process products and services, ensuring all applications/transactions are complete, compliant, and accurately recorded. - Monitor and maintain accurate customer data, loan/credit files, account notes, and transaction records in all required systems to limit errors and support compliant branch operations. - Contact customers over the phone with past due balances and negotiate payment terms and schedules within authorized guidelines. - Resolve all customer issues at the branch level and escalate to the District Manager, when necessary - Protect company assets and maintain strong Quality Assurance standards by having extensive knowledge of all safety and security procedures, Loss Prevention standards, customer service expectations, Global Audit requirements, and all other relevant company policies and procedures; ensure employees adhere to these standards and address and coach any deficiencies using appropriate corrective measures. - Ensure branch compliance with Know Your Customer (KYC), Anti-Money Laundering and Anti-Terrorist Financing (AML/ATF), privacy, consumer-protection, Recordable Transaction, fraud-prevention, cash-handling and record-keeping requirements. - Monitor daily cash and inventory control, including all cash handling, POS and financial service transactions, cash drawer reconciliation, to ensure all compliance measures are met, and variances are minimized. - Maintain optimal staffing levels through ongoing recruitment, training, scheduling, and performance evaluations and effective branch coverage. - Support employee development, growth, engagement, retention while meeting operational objectives by providing continual supervision, feedback, coaching; where necessary, issue progressive discipline and document performance through the active use of the performance management tools and financial reporting. - Ensure branch appearance for a customer-ready environment; oversee opening and closing procedures and complete required paperwork accurately in adherence with company standards. - Identify and evaluate local competitors and report findings to the District Manager and develop and implement tactics to remain competitive. - Build and maintain a strong network of local community contacts to increase brand awareness, strengthen community trust, and support customer growth. - Effectively participate in national or locally sponsored community events, as directed. - Complete all other job-related duties as directed by Management. - Maintain availability to work peak branch hours, including evenings and weekends. **EDUCATION** - High School diploma or equivalent: post-secondary education in business, finance, management, or a related field is an asset. **EXPERIENCE** - One or more years of experience in management or team leadership. - One or more years of experience with interviewing, hiring, and evaluating candidates to ensure appropriate hiring decisions. - One or more years of experience managing employee performance and development through ongoing coaching, training, feedback, and performance evaluations, and addressing performance concerns as required. - One or more years of experience in sales, retail finance services, lending, collections, or non-prime financial services preferred. - Track record of achieving/driving sales goals, customer-service results, managing collection efforts, controlling expenses, and supporting branch profitability. - Hands-on experience with POS transactions, financial service transactions, reconciliation, opening/closing, loan or credit application support, customer resolution, payment arrangements and compliance/audit requirements. - **For Internal Applicants:** successful completion of the company’s LEAD Program and Coach Certification Program. **SKILLS** - Leadership skills to coach, motivate, recruit, select and develop team members while supporting engagement, retention and performance management. - Working-manager mindset with the ability to lead the branch while supporting customer transactions, lending/credit application processes, cash handling and operational coverage when needed. - Sales-driven and customer-first mindset with the ability to identify opportunities, recommend appropriate products and services, support cross-selling and drive financial sales performance.</