Branch Manager

Job description

# Branch Manager > 2070Health · Hosur, India · Full-time · Posted 2026-06-24 **Workplace:** on_site **Department:** 2070 Health ## Description **This role is not for 2070 Health.** The Branch Manager will be responsible for the overall operational, financial, and administrative performance of the IVF centre. The role requires strong leadership, patient-centricity, team management, business development, and compliance oversight to ensure seamless branch operations and achievement of organizational goals. ### Key Responsibilities ### Patient Experience & Service Excellence - Ensure high patient satisfaction, optimum efficiency levels, low error rates, and service delivery as per defined quality standards. - Monitor and enhance the overall patient journey at the branch. - Ensure timely patient follow-ups through the team. - Resolve patient concerns related to billing, counselling, and services, escalating matters when required. - Build and maintain strong relationships with patients. ### Team Leadership & People Management - Recruit, train, mentor, and monitor the Front Office team. - Drive team productivity, morale, and performance. - Conduct regular team meetings, brainstorming sessions, and floor rounds. - Initiate training and development programs for team members. - Manage duty rosters, leave planning, and manpower allocation. - Foster a culture of accountability, innovation, and teamwork. ### Branch Operations Management - Take complete ownership of branch operations and performance. - Ensure smooth functioning of front office, counselling, cashiering, and patient management processes. - Monitor appointment scheduling and operational workflows. - Improve efficiency of counselling and IPL services. - Monitor OT case TAT and other operational KPIs as per NABH standards. - Ensure process adherence across all departments. ### Revenue & Financial Management - Accountable for branch revenue, profitability, P&L, and EBITDA performance. - Monitor cashiering records and billing processes to minimize errors. - Identify and prevent billing leakages through continuous process improvement. - Resolve billing discrepancies through effective cross-functional coordination. ### Referral Network & Business Development - Develop and maintain strong relationships with internal and external referral doctors. - Regularly meet referral doctors to strengthen partnerships and increase referrals. - Plan and execute branch-level marketing and awareness activities. - Enhance the branch's visibility and reputation in the local market. - Conduct competitor analysis and assess market opportunities. ### Compliance, Documentation & Quality - Ensure compliance with GarbhaGudi policies and government regulations. - Maintain all NABH-related documentation and operational standards. - Ensure proper maintenance of medical records as per regulatory requirements. - Uphold ethical standards and organizational policies across all branch functions. - Monitor quality parameters and implement corrective actions where necessary. ### Stakeholder Management - Coordinate effectively with internal departments and external stakeholders. - Maintain key external relationships to facilitate smooth patient movement and service delivery. - Escalate critical operational issues to management in a timely manner. ### Key Skills & Competencies - Branch Operations Management - Healthcare/Hospital Administration - Team Leadership & People Management - Revenue & P&L Management - Patient Relationship Management - Business Development & Referral Management - Process Improvement & Quality Management - Compliance & NABH Standards - Problem Solving & Decision Making - Communication & Stakeholder Management ### Additional Responsibilities - Any other duties and responsibilities assigned by the Management from time to time. **Location:** GarbhaGudi IVF Centre (Hosur, TN) **Industry:** Healthcare / IVF & Fertility Services **Employment Type:** Full-Time ## Apply [Apply at 2070Health](https://apply.workable.com/2070health/j/2BF005EF5E/apply) --- Powered by [Workable](https://www.workable.com)