Branch Member Service Associate - Rockville, MD

Job description

As a **Branch Member Service Associate** you will deliver exceptional customer service in our branches while successfully promoting and selling NASA FCU products and services. You must possess proven customer service skills; strong verbal communication; and above all, a desire to help others. The Branch Member Service Associate position is a tiered position with formal training modules – YOU control your career advancement as you learn and execute new skills. In addition to a solid compensation package, there is also a generous benefits opportunity. This role will require travel to other locations on an as needed basis. You must have reliable transportation. **At least one year of Cash Handling experience required.** ### Job Duties and Responsibilities - Empathizes with members and provides solutions to make it easy for members to acquire and effectively use NASA FCU products and services. - Identifies member needs to provide solutions on products that meet the member's needs and facilitate the member's financial security. - Responds to member inquiries regarding the operation of accounts, interest rates on savings and loan products, account discrepancies, credit, debit and ATM cards and loan applications. - Processes a variety of financial transactions on member accounts including deposits, withdrawals, funds transfers loan payments, check orders, share certificates, ACH/payroll/direct deposit, dire transfers, and stop payment set up and changes. - Handles complex member situations such as deceased member, guardianships, and representative payee accounts. - Handles consumer loan application processing, document collection, and disbursements. - Advises members regarding available insurance protection (life, disability, gap, etc.). - All MSAs may be temporarily assigned to other branches or departments (Call Center) to meet the business needs of the Credit Union. - All MSAs may be assigned duties to support other areas in the Credit Union. - All MSAs are expected to support the Call Center queues (phone and email). ### Education and Experience: Member Service Associate I - High school diploma or general education degree (GED) - A minimum of one year of customer service experience with cash handling **or** Bank/Credit Union/financial Call Center knowledge/experience with financial products ### Member Service Associate II - High school diploma or general education degree (GED). - Bank/Credit Union experience with at least 6-months of opening Personal Accounts such as savings, checking, CDs, Money Market. - Experience with Specialty Accounts such as Trusts, Power of Attorney, Custodial Accounts, Guardianship Accounts, Estate, and Foreign Accounts. Experience with sales/cross-selling. ### Member Service Associate III - High school diploma or general education degree (GED). - Bank/Credit Union experience with Broad and Advanced financial products such as Life and Disability Insurance, Gap Insurance. - Advanced Accounts experience required such as HSA, IRA, and Business accounts, Loan Processing, counseling experience. - Advanced sales/cross-selling experience. ### Our generous benefit package includes: **Salary:** - Branch MSA I: $21 - $22 - Branch MSA II: $23 - $24.50 - Branch MSA III: $26 - $27.50 **Work Schedule:** All MSAs are scheduled to work a minimum of two Saturdays per month including MSAs assigned to branches without Saturday hours. The typical work week is approximately 40 hours. MSAs must be available between the hours of 7:30 am and 5:30 pm Monday - Thursday, 7:30 am and 6:30 pm Friday and 8:30 am and 1:30 pm on Saturday. Specific shifts will be scheduled based on branch location operating hours **NASA Federal Credit Union offers an array of benefits including comprehensive healthcare, 401(k), paid leave, and more.** **+Insurance coverage begins the 1st day of the month, following 30 days after hire date.** **\*100% Credit Union-Paid** - Health Insurance (Choice of two nationwide PPO plans) - High-Deductible Plan: 100% employer contribution toward premium. (HSA and FSA compatible) +\* - Low-Deductible Plan: Generous employer contribution toward premium. (FSA compatible) + - Dental Insurance: Generous employer contribution toward premium+ - Vision Insurance: Generous employer contribution toward premium+ - Long-term Disability Insurance+\* - Flexible Spending Medical Account (FSA)+ - Flexible Spending Dependent Care Account+ - Health Savings Account (HSA)+ - Voluntary Supplemental Life Insurance+ - Voluntary Dependent Life Insurance+ - Voluntary Short-term Disability Insurance+ - 401(k) with employer match up to 6% and immediate 100% vesting - Gain Sharing Bonus (eligibility rules apply) \* - Life Insurance/AD&D+\* - Vacation Leave (excluding Outside Loan Officers) - Sick and Safe Leave - 11 Paid Holidays - Education Assistance - Employee Referral Bonus\* - Credit Union Membership Eligible - Employee Assistance Program+\* - Identity Theft Protection (Additional fee to add family members) +\* - Pet Health Insurance - Employee Discount Program All benefits are based on meeting NASA Federal Credit Union's eligibility requirements and the carrier's terms and conditions. **We're Stronger Together** At NASA Federal Credit Union, we strive to ensure a culture of collaboration, inclusion, and opportunity where everyone can feel valued, appreciated, and respected. We commit to recruit and retain a diverse team with the best talents to live our vision, mission, and values. We recognize that respecting different perspectives and experiences makes us stronger together.