Branch Operations Manager

Job description

At MacKay, we believe great people are the foundation of our growth and success. We are in an exciting phase of expansion, creating new opportunities for our employees to take on meaningful work, collaborate across disciplines, and build long-term careers. Whether your role is technical or part of our support services team, you play an important role in delivering high-quality work and helping our projects succeed. We are seeking a driven, dedicated, and people-focused **Branch Manager** to lead and grow our largest branch within MacKay. The Branch Manager provides leadership and direction for our Vancouver office, driving operational excellence, strategic growth, and employee engagement, and is accountable for contributing to the Northwest region's success. Reporting to the Northwest Region Vice President, the Branch Manager will oversee seven key leads across our multidisciplinary service teams. This is an ideal opportunity for a leader motivated to build high-performing teams, shape future strategy, and champion MacKay as a national industry leader. Key responsibilities: #### Leadership & Branch Office Operations - Provide strategic leadership to align the office with company goals and values. - Foster a positive, collaborative workplace culture that supports employee growth and high performance. - Provide overarching support and oversight for resource allocation to ensure efficient operations. - Mentor and develop employees to maximize their contributions and professional development. - Ensure compliance with company policies, industry regulations, and safety standards. - Bring a Southwest Washington perspective to corporate leadership on the impacts of company decisions. #### Business Development & Client Relations - Develop and maintain strong relationships with existing clients while identifying new opportunities for strategic growth. - Represent MacKay at industry and community events to enhance brand presence. - Support proposal development, contract negotiations, and pricing strategies to secure new business. - Collaborate with marketing and business development teams to drive market expansion. #### Project Oversight & Financial Performance - Develop and manage the annual branch office budget - Ensure successful project execution within scope, budget, and schedule while maintaining high-quality delivery. - Track performance metrics and implement strategies to improve operational efficiency. - Manage office expenses and resource utilization to optimize cost-effectiveness. ### Minimum qualifications: The ideal candidate will possess the following qualifications and experience: - Bachelor’s degree in Civil Engineering, Surveying, Environmental Science, Business Administration, or a related field. - 10+ years of experience in the AEC industry, with at least 5 years in a leadership role. - Extensive knowledge of engineering, land development, construction, land surveying or environmental consulting practices. - Proven ability to lead teams, develop client relationships, and drive business growth. - Financial management experience, including budgeting, forecasting, and profitability metrics. - Excellent communication, negotiation, and problem-solving skills. - Ability to work with all levels within the firm and build solid relationships with internal groups - Ability to exercise influence at many levels of the organization Preferred Qualifications: - Professional Engineering (PE) license, Professional Land Surveyor (PLS) certification, or equivalent credentials preferred. ### Why Join MacKay? A people-first culture At MacKay, we put people first. We are committed to creating an environment where employees can grow, contribute, and do their best work. We support well-being, encourage balance, and create space for people to succeed both professionally and personally. Meaningful work and real impact Our teams take on complex infrastructure and environmental challenges that support critical systems and shape the places where people live and work. Every role contributes to delivering that work and making it successful. Growth and opportunity We are in an exciting phase of growth, expanding across geographies, services, and markets. That growth creates opportunities for our employees to take on new challenges, build their careers, and contribute in new ways as the company evolves. A strong and trusted foundation Built on more than 50 years of experience, MacKay has developed a reputation for quality work, strong relationships, and dependable results. You’ll be part of a team with a solid foundation and a clear direction for the future. Opportunities to share in success We provide opportunities for employees to participate in ownership and build long-term financial value as the company grows. ### Our Values At MacKay, our values guide how we work, collaborate, and support one another. - Honesty. We build trust through transparency, integrity, and accountability. - Dedication. We are committed to the success of our team members, clients, and communities. - Relationships. We foster lasting connections that strengthen our work and the teams around us. ### Who We Are MacKay is an infrastructure and environmental services firm built on more than 50 years of experience and a growing collective of expertise. We are in an exciting phase of growth, expanding our reach, strengthening our capabilities, and bringing together talented teams across the country. That growth is creating new opportunities for our employees to take on meaningful work, collaborate across disciplines, and build long-term careers. Every role at MacKay contributes to the success of our projects and the clients we serve. Whether your work is technical or operational, you are part of a team that delivers quality, builds relationships, and moves projects forward. We’re looking for dedicated, talented individuals who deliver excellence, thrive in collaborative environments, and value both meaningful work and work-life balance. If this sounds like you, we’d like to hear from you. *Please note that the salary information shown below is a general guideline only. Salaries are based upon candidate experience and qualifications, as well as various market and business considerations.* US Pay Range $180,000—$220,000 USD Full-time employees receive a well-rounded benefit package including access to our company-sponsored Medical (including an HSA High Deductible option), Dental, Vision, FSA, and Supplemental Life Insurance plans. We also offer 100% company-paid Life Insurance, Short-Term Disability, and Long-Term Disability coverage. Employees are eligible to participate in our company's 401(k) plan with up to a 4% match. Additionally, employees receive paid vacation and sick time, 11 paid holidays, and are able to participate in employee ownership options. MacKay pays for expenses associated with licensure as well as annual performance bonuses. Employment requires passing a pre-employment background check and drug screen. As a federal contractor, we participate in E-Verify and are proud to be an Equal Employment Opportunity Employer. Open until filled.