Branch Operations Office - Central Metro Manila Area I

Job description

Be #InGoodHands with Metrobank Here at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future and lead a fulfilling career. And with Metrobank's strong heart for the community, you have the chance to give back and make worthwhile contributions to our nation's economic and social development. With Metrobank, a meaningful life is within your reach! Position Title: Branch Operations Officer Job Summary: Handles daily operations of the branch inn accordance with established policies, internal control and compliance to risk and regulatory requirements Executes timely service to all customers and leads the capability building of the Customer Service Representatives (CSRs) Helps the Branch Head achieve the business and profitability objectives of the branch Identifies and contacts potential customers in order to generate new business Demonstrates thoroughness and accuracy when accomplishing a specific task through concern for all areas involved Understands and uses modern technology effectively Role Exposure: Willingness to be assigned to different branches or cover responsibilities of Reserved BOO as needed Strong leadership and interpersonal skills Excellent communication and decision-making abilities High ethical standards, integrity, and professionalism Able to work under pressure and handle multiple tasks Physically and mentally fit to meet operational and client service demands Qualifications: Bachelor’s degree in Business Administration, Banking & Finance, Economics, or any related field Master’s degree or relevant post- graduate studies is as advantage Certifications in AML/KYC, Risk and Compliance, Leadership, Supervisory or People Management are preferred but not required Minimum of 3-5 years of experience in branch banking operations, with at least 1 year in a supervisor or officer capacity Must have handled functions such as approvals, teller and new accounts supervision, transaction monitoring, and compliance with audit and regulatory standards Experience in customer complaint resolution, cross-selling of banking products, queue management, and ATM/CAM/CRM oversight is highly desirable. Other Details: Rank: Junior Officer Business Unit: -- Central Metro Manila Region Office Location: -- Office of Central Metro Manila Area II (Sta. Cruz, Binondo, Quiapo, Sta. Mesa or Sampaloc Area)