Branch Operations Officer and Branch Sales Officer | Metro Manila

Job description

Be #InGoodHands with Metrobank Here at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future and lead a fulfilling career. And with Metrobank's strong heart for the community, you have the chance to give back and make worthwhile contributions to our nation's economic and social development. With Metrobank, a meaningful life is within your reach! ______________________________________________________________________ Position Title: Branch Operations Officer Job Summary: Handles daily operations of the branch inn accordance with established policies, internal control and compliance to risk and regulatory requirements Executes timely service to all customers and leads the capability building of the Customer Service Representatives (CSRs) Helps the Branch Head achieve the business and profitability objectives of the branch Identifies and contacts potential customers in order to generate new business Demonstrates thoroughness and accuracy when accomplishing a specific task through concern for all areas involved Understands and uses modern technology effectively Role Exposure: Willingness to be assigned to different branches or cover responsibilities of Reserved BOO as needed Strong leadership and interpersonal skills Excellent communication and decision-making abilities High ethical standards, integrity, and professionalism Able to work under pressure and handle multiple tasks Physically and mentally fit to meet operational and client service demands Qualifications: Bachelor’s degree in Business Administration, Banking & Finance, Economics, or any related field Master’s degree or relevant post- graduate studies is as advantage Certifications in AML/KYC, Risk and Compliance, Leadership, Supervisory or People Management are preferred but not required Minimum of 3-5 years of experience in branch banking operations, with at least 1 year in a supervisor or officer capacity Must have handled functions such as approvals, teller and new accounts supervision, transaction monitoring, and compliance with audit and regulatory standards Experience in customer complaint resolution, cross-selling of banking products, queue management, and ATM/CAM/CRM oversight is highly desirable Office Location: -- Sta. Cruz, Binondo, Quiapo, Sta. Mesa or Sampaloc Area ______________________________________________________________________ Position Title: Branch Sales Officer Job Summary: Business Generation: Expands customer base by identifying potential clients and converting leads into new to bank customers. Deepens customer engagement by facilitating multi-product sales offering and presentation and providing unique solutions to enhance loyalty and retention. Promotes brand awareness and product penetration by identifying sales opportunities through constant customer visits and business development activities. Ensures complete endorsement of the solicited accounts to the branch for continuous development and relationship building by creating a clear line of communication between the client and branch officers and staff. Solicits referral by actively engaging both new and existing client base. Builds synergy and collaboration among team members and other partner units to improve our products and services. Conducts competitor scan and provides management periodic updates based on customer feedback and market trends. Risk Mitigation and Regulatory Compliance: Minimizes risk on account opening by strengthening verification processes on submitted documents to ensure legitimacy of accounts. Adheres to “Know Your Customer” and Anti-Money Laundering policies by closely coordinating with Branch Officers on latest banking regulations and company policies. Mitigates fraud by thoroughly conducting background checks on clients and report any suspicious transactions immediately. Customer Centricity: Expedites the resolution of customer queries and complaints by responding and escalation of concerns on a timely manner. Maintains strong customer relationships by providing after sales support using the Needs Identification Compass. QUALIFICATIONS: Bachelor's Degree in Business Administration, Marketing, Banking and Finance, Economics, Management, Communication, or any related field Certifications are not required but are an advantage, such as: AMLA/KYC Training Certifications Sales and Customer Service Certifications Data Privacy and Compliance Training At least 2 to 3 years of experience in branch banking, sales, marketing, or customer relationship management Proven experience in account acquisition, business development, cross-selling financial products, and customer service Exposure to bank regulatory compliance (KYC/AML) and familiarity with operational risk management within a financial institution Office Location: San Roque, Marikina and Katipunan