Branch Support - 12 month fixed term parental cover

Job description

About the business ICIB Brokerweb Insurance & Risk Advisory is NZ's 5th largest general insurance brokerage business with 11 locations across New Zealand. We describe ourselves as a top niche insurance broker with industry specialisation across a number of sectors. We are a family-friendly business with a professional flair. Our clients are our top priority therefore the quality of our service and relationship is very important to us. We are a member of the NZbrokers network. About the role To provide insurance operational and administration support dedicated Broker(s) to enable them to deliver high quality professional risk and insurance advice and solutions to its clients This is a 12 month fixed term (Paternity Cover) role. Key Responsibilities Preparing renewals: Prepare for all renewals in a timely fashion Request from Broker all necessary renewal information and documentation required from clients, including renewal declarations Scan files to ensure accuracy and consistency of any information received from servicing personnel, especially in regard to claims history and risk detail Remarket insurances when requested to do so Processing of non-renewals: Process endorsements and cancellations promptly upon any request from servicing personnel to whom you report Client/market contact: Act as back up in client service/market liaison when the Broker is not available, acting at all times in accordance with service standards Knowledge Demonstrated capacity for working in a similar role within the Financial Services / insurance / banking industry advantageous. Competent in Microsoft word, excel (Intermediate to advance) and Outlook. Who you are Strong time management and organisational skills Analytical and problem-solving skills Excellent verbal and written communication skills Ability to prioritise, organisation skills – team focused Good interpersonal skills - the ability to build strong relationships both internally and externally Qualifications Working towards or achieved level 5 New Zealand certificate in financial services but not necessary