About Rentokil PCIRentokil PCI is India’s leading pest control service provider and a Rentokil Initial brand. Formed in 2017 through a joint venture between Pest Control India and Rentokil, it operates across 300 locations, aiming to set new standards in customer service. The company focuses on industry-leading operations through best practices, innovation, and digital technologies. In 2024, Rentokil PCI strengthened its market leadership by acquiring HiCare, expanding its services and footprint further.For more details: https://www.rentokil-pestcontrolindia.comAbout the Role:The executive is responsible for supporting end-to-end branch operations, including customer communication, documentation, invoicing, compliance, and coordination with internal teams.The person will report to the ABM/BM, The incumbent will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders. Job Responsibilities:Attend incoming calls at the branch, transfer calls, take messages, and provide information to prospects/customers as requiredManage emails received on the central email ID, including directing, assigning, and responding to queriesAssign iCABS tickets and coordinate with relevant employees for timely status updatesHandle invoice-related activities, including forecasting, suspensions, printing, and distributionRaise CR (Change Request) tickets for price decreasesGenerate renewal reports and letters for SEs, and process renewals (at existing or revised pricing)Raise termination requests through the portal as neededMaintain SHE-related documentation, including fumigation certifications and register updatesOversee license renewals, ensure compliance, and coordinate for audit readinessPrepare incentive calculations for timely submissionManage attendance inputs and standard requirements such as mediclaim, contract labour details, and indentsPrepare and maintain branch customer documentation, including quotations, compliance records, OCCs, POs, warranties, etc.Enter receipts and deposit slips in the system and make necessary adjustments on behalf of other branchesRaise credit note requests in the system as applicableOversee petty cash portal operations and liaise with local banks for related activitiesMaintain conveyance records for techniciansUpload service dockets for key accountsPerform additional tasks as assigned by the Branch Manager, in alignment with branch operationsKey Result Areas:Timely and error-free handling of operational tasksAccurate documentation and compliance trackingEffective coordination across teams and platforms On-time submission of reports and invoicesProactive support in audits, SHE, and regulatory requirementsRequirementsEducational Qualification / Other Requirement:Bcom0-1 years of experience required in Back Office Administration Proficient in MS-Office/G-Suite Competencies (Skills essential to the role):Effective communication skills (Written and Verbal)Accuracy in documentation and data entryMulti-TaskingTime ManagementBenefitsWhat can you expect from RPCI?Our values lie at the core of our mission and vision. We believe that it’s our people who make our company what it is. We believe in:ServiceRelationshipsTeamworkResponsibilityDEI statement: At RPCI, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds.
About Rentokil PCI
Rentokil PCI is India’s leading pest control service provider and a Rentokil Initial brand. Formed in 2017 through a joint venture between Pest Control India and Rentokil, it operates across 300 locations, aiming to set new standards in customer service. The company focuses on industry-leading operations through best practices, innovation, and digital technologies. In 2024, Rentokil PCI strengthened its market leadership by acquiring HiCare, expanding its services and footprint further.
For more details: https://www.rentokil-pestcontrolindia.com
About the Role:
- The executive is responsible for supporting end-to-end branch operations, including customer communication, documentation, invoicing, compliance, and coordination with internal teams.
- The person will report to the ABM/BM, The incumbent will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders.
Job Responsibilities:
- Attend incoming calls at the branch, transfer calls, take messages, and provide information to prospects/customers as required
- Manage emails received on the central email ID, including directing, assigning, and responding to queries
- Assign iCABS tickets and coordinate with relevant employees for timely status updates
- Handle invoice-related activities, including forecasting, suspensions, printing, and distribution
- Raise CR (Change Request) tickets for price decreases
- Generate renewal reports and letters for SEs, and process renewals (at existing or revised pricing)
- Raise termination requests through the portal as needed
- Maintain SHE-related documentation, including fumigation certifications and register updates
- Oversee license renewals, ensure compliance, and coordinate for audit readiness
- Prepare incentive calculations for timely submission
- Manage attendance inputs and standard requirements such as mediclaim, contract labour details, and indents
- Prepare and maintain branch customer documentation, including quotations, compliance records, OCCs, POs, warranties, etc.
- Enter receipts and deposit slips in the system and make necessary adjustments on behalf of other branches
- Raise credit note requests in the system as applicable
- Oversee petty cash portal operations and liaise with local banks for related activities
- Maintain conveyance records for technicians
- Upload service dockets for key accounts
- Perform additional tasks as assigned by the Branch Manager, in alignment with branch operations
Key Result Areas:
- Timely and error-free handling of operational tasks
- Accurate documentation and compliance tracking
- Effective coordination across teams and platforms
- On-time submission of reports and invoices
- Proactive support in audits, SHE, and regulatory requirements
Requirements
Educational Qualification / Other Requirement:
- Bcom
- 0-1 years of experience required in Back Office Administration
- Proficient in MS-Office/G-Suite
Competencies (Skills essential to the role):
- Effective communication skills (Written and Verbal)
- Accuracy in documentation and data entry
- Multi-Tasking
- Time Management
Benefits
What can you expect from RPCI?
- Our values lie at the core of our mission and vision. We believe that it’s our people who make our company what it is. We believe in:
- Service
- Relationships
- Teamwork
- Responsibility
DEI statement: At RPCI, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds.
Rentokil Initial provides services that protect people and enhance lives.We protect people from the dangers of pest-borne disease and the risks of poor hygiene. We enhance lives with services that protect the health and wellbeing of people, and the reputation of our customers’ brands.We are always looking for hardworking, energetic and enthusiastic individuals to join our business. We're a very welcoming company, many of our colleagues see each other as their family!Our main brands are Rentokil, Initial and Ambius who provide services including pest control, washroom solutions, specialist hygiene, medical waste disposal, property care and also interior/exterior landscaping for companies within any industry.We have over 1800 local service teams across the world covering 91% of global GDP in over 90 of the world’s 100 largest cities across North America, Europe, UK and the Rest of World, Asia and the Pacific.Our main drive is to offer outstanding and consistent customer service, to support our colleagues and promote colleagues from within, all whilst making sure we have the best health and safety standards possible - we want everyone to get home safely.Does this sound like the company for you? Have a look at our vacancies below!
Rentokil Initial provides services that protect people and enhance lives.
We protect people from the dangers of pest-borne disease and the risks of poor hygiene. We enhance lives with services that protect the health and wellbeing of people, and the reputation of our customers’ brands.
We are always looking for hardworking, energetic and enthusiastic individuals to join our business. We're a very welcoming company, many of our colleagues see each other as their family!
Our main brands are Rentokil, Initial and Ambius who provide services including pest control, washroom solutions, specialist hygiene, medical waste disposal, property care and also interior/exterior landscaping for companies within any industry.
We have over 1800 local service teams across the world covering 91% of global GDP in over 90 of the world’s 100 largest cities across North America, Europe, UK and the Rest of World, Asia and the Pacific.
Our main drive is to offer outstanding and consistent customer service, to support our colleagues and promote colleagues from within, all whilst making sure we have the best health and safety standards possible - we want everyone to get home safely.
Does this sound like the company for you? Have a look at our vacancies below!
