Brand Ambassador (Sales), Galleria Mall

Job description

As a Brand Ambassador, you will be the face of our De Beers London’s flagship store in The Houston Galleria. You will drive sales performance across all categories, cultivate strong client relationships with existing clients, create new relationships and work to consistently achieve and exceed sales targets. You will embody the prestige and elegance of De Beers London in every aspect of the selling ceremony by acting as an ambassador and deliver unparalleled service and expertise to our discerning clientele. Key responsibilities Introduce the Brand to all visitors and explain its history to new clients. Demonstrate exceptional product and diamond knowledge. Maintain thorough, accurate, and accessible client information. Nurture long-term client relationships, engaging them with events and new products. Develop strong negotiation skills to ensure sales closure. What you'll do: Act Like an Owner: Take full responsibility for the store's performance and client satisfaction. Make decisions that align with the brand's values and long-term goals. Create Clarity: Communicate clearly and effectively with clients and team members. Ensure everyone understands the brand's vision and objectives. Empower Teams: Encourage and support team members to achieve their best. Provide training and development opportunities to enhance their skills. Challenge Conventions : Innovate and think creatively to improve sales strategies and client engagement. Stay ahead of industry trends and competitor practices The base salary for the position is $55,000 - $60,000 USD annually + plus bonus and commission plan. Proven record of delivering fine jewellery sales results, result-oriented with commercial acumen and a strong knowledge of the luxury retail industry. Fluent in the local language and fluent in spoken and written English. Other languages (e.g., Spanish, Chinese, Arabic) are a plus. Inherent interest in the jewellery industry which drives your passion for excellence. Take full responsibility for performance and client satisfaction, driving business growth and excellence. An effective and clear communicator with clients and team members, ensuring everyone understands the brand's vision and objectives. Excellent presentation skills, making complex information accessible and engaging. • A supportive team player who empowers others to succeed. A creative thinker to improve sales strategies and client engagement, staying ahead of industry trends and competitor practices. Your innovative approach drives business growth. Presentable, diplomatic, and confident in influencing others, always seeking new ways to enhance the brand's presence and drive business performance. Energetic and dynamic, bringing enthusiasm and a positive attitude to the team which fosters a high-performing culture. • Able to use a POS system, competent technical skills to support efficient business operations. Who we are: De Beers Group is a company with a sparkling future. Our experts have searched the world for nature’s most precious gem. Our diamonds bring beauty to the world. But we think they can do so much more. We want our diamonds, and our business, to make life brilliant – for our people, our customers and the world around us. Venetia Mine is part of De Beers Group Managed Operations Business which integrates mines, operations and support functions in the De Beers Group producer countries of Canada and South Africa to shape a safe, sustainable future for De Beers Group’s people, shareholders, communities and partners. Safety Safety first is a way of life for us. We are unconditional about the safety, health and wellbeing of our colleagues, at work and at home, and about that of the communities where we work. We aim to lead the industry by investing in innovation to protect people, who are at [OFFICIAL] the heart of our business. Our high performing teams take accountability for their own and others' actions, work collaboratively, and always show care and respect. Equity, Diversity & Inclusion As a global #HeForShe Thematic Champion, De Beers is committed to promoting an equitable, inclusive and diverse workplace where we value and respect every colleague for who they are. We provide equality of opportunity to enable everyone to fulfil their potential. Please inform us should there be any special requirements that should be considered as part of your application. Building Forever Sustainability is at the heart of our decision-making – it is how we do business. Building Forever is key to our purpose as it represents our ambitious and holistic sustainability framework and is central to our ability to deliver long-term value to our communities and partners. This shapes how we protect our social and environmental license to operate, build a long-term legacy in our host communities and earn consumers’ trust in our diamonds that they can wear with pride. Background Checks Successful candidates will be required to complete background screening which may include a criminal check and validation of qualifications. #LI-VN1 De Beers London is the ultimate diamond jewellery Maison, globally recognised for its leadership and expertise in diamonds. As a challenger in the fine and high jewellery landscape, we offer a distinctive and unparalleled connection to the source, setting us apart with our unique diamond-first approach. A destination for those seeking the most extraordinary diamond jewellery, De Beers London delivers identifiable, ultra-desirable creations alongside unforgettable service and experiences. Our high jewellery collections showcase the pinnacle of artistry and craftsmanship, celebrating the rarest diamonds through innovative and breathtaking designs.