Brand Promoter Operations Executive

Job description

At KristiesLab, we believe exceptional brand experiences start with exceptional people. We are looking for a highly organized, proactive, and people-oriented Brand Promoter Operations Executive to lead the recruitment, coordination, and day-to-day management of our promoter and brand ambassador network. If you thrive in a fast-paced environment, enjoy working with people, and love making sure every activation runs seamlessly, we’d love to hear from you. Key Responsibilities Recruitment & Talent Management * Source, recruit, interview, and onboard promoters and brand ambassadors. * Build and maintain a strong database of qualified talent. * Evaluate promoter performance and maintain updated profiles and records. * Continuously grow the talent pool across different profiles and locations. Operations & Booking * Assign and schedule promoters based on client requirements, availability, and project needs. * Confirm bookings and manage last-minute staffing changes efficiently. * Coordinate briefing sessions and ensure all promoters receive complete activation details. * Ensure uniforms, logistics, schedules, and materials are communicated before each activation. Activation Management * Follow up with promoters before, during, and after every activation. * Monitor attendance, punctuality, professionalism, and overall performance. * Ensure all client requirements and KristiesLab standards are met throughout each project. * Resolve operational challenges quickly while maintaining excellent service quality. Reporting & Administration * Collect attendance records, timesheets, daily reports, and activation photos. * Maintain accurate operational documentation and promoter records. * Coordinate with HR to ensure contracts and required documentation are complete and up to date. * Support payroll preparation by verifying attendance and approved working hours. Client & Team Coordination * Work closely with the Operations, Account Management, and HR teams to ensure smooth project execution. * Build strong relationships with promoters while maintaining high engagement and retention. * Ensure clear communication between internal teams, promoters, and clients whenever required. What We’re Looking For * A proactive mindset with a strong sense of ownership. * Excellent planning and coordination skills. * A people-first approach and the ability to build lasting relationships. * Strong decision-making and problem-solving abilities. * Flexibility to support activations outside regular working hours when required. * A passion for delivering exceptional client experiences through outstanding people. Why Join KristiesLab? At KristiesLab, you’ll be part of a creative and ambitious team delivering experiences for leading regional and international brands. You’ll have the opportunity to grow, make an impact, and help shape one of the region’s strongest promoter and brand ambassador networks. If you’re passionate about operations, people, and creating exceptional experiences, we’d love to hear from you. * Bachelor’s degree in Business, Human Resources, Marketing, Hospitality, Event Management, or a related field. * 2–4 years of experience in recruitment, staffing, operations, events, hospitality, or field team management. * Excellent organizational and multitasking abilities. * Strong communication and interpersonal skills. * Ability to work under pressure and manage multiple activations simultaneously. * High attention to detail and strong problem-solving skills. * Proficiency in Microsoft Office and Google Workspace. * Experience with staffing, scheduling, or CRM systems is an advantage. * Fluent in English and Arabic.