Broista – Lexington, KY

Job description

It's fun to work in a company where people truly believe in what they are doing. At Dutch Bros Coffee, we are more than just a coffee company. We are a fun-loving, mind-blowing company that makes a difference one cup at a time. Position Overview The part-time Broista position is primarily responsible for the creation of Dutch Bros drinks while following the set guidelines and vision of the company. Providing excellent customer service at all times, proving that we are a people company serving coffee, not a coffee company, serving people. Job Qualifications Demonstrate core values of speed, quality, and service Embody the culture created by Dutch Bros Must have reliable transportation and be on time for scheduled shifts Must have current Food Handlers Certifications if applicable based on state and local laws Schedule: This role requires that you have availability to work a minimum of 15 hours per week Available to work a flexible, ever-changing schedule that may include early mornings, evenings, and weekends. The Broista position requires you to be available to work at any shop within your Operator's territory, as needed. Key Result Area (KRA) Provide a moment of special to all customers through a convenient experience: Drinks should be made and served according to Dutch Bros standards and be exactly what the customer ordered Engage customers and welcome them to THEIR moment of special! Greet and thank every customer with a smile Ask and educate; get the customer exactly what they want by providing them the opportunity to learn about our menu, products, and current specials Show up on time, follow Dutch Bros appearance guidelines, and be ready to serve the customer Maintain an excellent atmosphere for the customer Keep the music appropriate (in content and volume), and keep the shop sparkling clean Be a good teammate Attend mandatory meetings, know your resources, and adhere to all company policies and procedures as laid out in the Mafia Manifesto and Employee Handbook Levels of Leadership Expectations The “anchor points” and “level-up arrow” are the skills and competencies required for the Broista position. Anchor Points Positive: Make all your friends feel there is something in them. Look at the sunny side of everything, and make your optimism come true. Wear a cheerful countenance at all times and give every living creature you meet a smile. Reliable: Show up to work on time and ready to go! Communicate availability needs and follow proper call out procedures. Level-Up Arrow Core Values (Speed, Quality, Service) Speed: Getting faster is as simple as moving with an intentional sense of urgency. Our Customer’s time is valuable. Quality: Quality drinks made from quality ingredients with the right techniques. Don’t cut corners, and serve drinks that are the best they can be. Service: Deliver a mind-blowing experience that leaves the customer with a smile! Employee Benefits & Perks Free Dutch Bros swag Free coffee per Employee Drink Policy Paid volunteer hours Employee Assistance Program Access to our Financial Wellness Platform 401(k) eligibility after 1 year of employment Education Benefit Program after 1 year of employment *More details on all benefits provided after onboarding Physical Requirements Constant standing/walking, up to 10 hours at a time Occasional stooping, kneeling, or crawling Occasional pushing, pulling, lifting, or carrying up to 65 lbs Possible exposure to extreme heat and/or cold temperatures Occasional ascending or descending on ladders and ramps Frequent, continual, intermittent flexing, or rotation of the wrist(s) and spine Constantly receiving detailed information through oral communication Constant clarity of vision at near and/or far distances Constant cash handling requiring mental math Constant talking, expressing, or exchanging ideas by means of verbal communication Compensation: Up to $16.00 per hour Number includes an average tip of $6.00 per hour. What we strive for: a fun environment, great co-workers, and a chance to make a difference in your community. What we don't guarantee: tip averages. Actual tips may vary based on a variety of factors including location, position, hours, and quality of service. Average hourly tips are based on 2024 reporting. If you like wild growth and working in a unique and fun environment, surrounded by positive community, you'll enjoy your career with us!