Broker Services: Inside Sales Manager

Job description

Accountabilities In this role, you will be responsible for driving mortgage sales growth and strengthening broker relationships through proactive outreach, expert advisory support, and disciplined sales execution. You will manage broker engagement activities, support credit and operational workflows, and ensure high-quality service delivery across all interactions. You will also contribute to continuous improvement initiatives and maintain compliance with banking standards and policies. Manage and grow mortgage business volume from independent broker networks across Canada through proactive sales engagement and relationship management. Respond to broker inquiries with accurate, timely guidance on mortgage products, credit processes, and policy updates. Execute structured sales activities including outbound calls, pipeline management, forecasting, and documented sales tracking. Support end-to-end mortgage processing by coordinating with credit, operations, and administrative teams. Maintain strong compliance with internal policies, regulatory standards, and risk management frameworks. Deliver broker education through webinars, updates, and product or policy communications. Identify opportunities to improve processes, enhance service delivery, and strengthen broker experience. Develop and maintain detailed sales plans, performance reporting, and market insights to support business objectives. Requirements This position requires strong mortgage industry knowledge, sales capability, and the ability to build trusted relationships with external partners. You should bring experience in financial services or mortgage brokerage environments, along with strong communication, analytical, and organizational skills. A customer-focused mindset, combined with disciplined execution and attention to compliance, is essential for success in this role. Experience in mortgage lending, broker services, financial services, or related sales environments. Strong understanding of mortgage products, credit processes, and real estate secured lending. Proven ability to manage broker or client relationships in a high-volume, performance-driven setting. Strong sales and business development skills with experience in outbound engagement and pipeline management. Excellent communication and presentation skills, with the ability to educate and influence stakeholders. Strong analytical and organizational abilities, including data management and reporting. Knowledge of banking compliance, risk frameworks, and operational procedures. Ability to work independently while collaborating effectively with cross-functional teams. Benefits Competitive base salary aligned with experience and market standards in Canada Variable compensation and performance-based incentives Comprehensive health, dental, and wellness coverage Retirement savings and financial planning programs Paid time off, holidays, and flexible leave options Professional development, training, and career growth opportunities Access to employee banking benefits and financial product discounts Inclusive and collaborative work culture focused on development and performance How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1 This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Broker Services: Inside Sales Manager in Canada. This role plays a key part in driving national mortgage business growth by supporting and expanding relationships with independent brokerage firms across Canada. You will act as a trusted advisor to brokers, combining sales expertise with deep mortgage product knowledge to influence origination volume and strengthen long-term partnerships. Operating in a fast-paced, client-facing environment, you will balance proactive business development with responsive support for broker inquiries. The role requires strong commercial acumen, relationship-building skills, and the ability to navigate complex financial products and policies. You will collaborate closely with internal credit, operations, and administrative teams to ensure seamless end-to-end mortgage processing. This is a high-impact position where your ability to engage, educate, and influence directly contributes to national lending performance.