Brokerage Services Support Specialist

Job description

# Brokerage Services Support Specialist > moomoo · Riyadh, Saudi Arabia · Full-time · Posted 2026-08-04 **Workplace:** on_site ## Description Moomoo is a comprehensive brokerage platform that empowers proactive investors to take control of their financial future with ease and confidence. We integrate professional trading data, global financial news, a trading community, and an innovative web platform to provide users with better data, tools, and performance. **Responsibility:** Join our dynamic team at Moomoo as a **Brokerage Services Support Specialist**, where your passion for finance and technology can thrive. - Responsible for local and overseas customers/clients, the work languages used are Arabic and English. - Respond to customer/client inquiries and provide comprehensive support via various communication channels, including phone, email and live chat. - Proactively guide new customers through onboarding, ensuring they understand and fully utilize product features to achieve their business goals. - Identify and qualify potential opportunities for account expansion, upgrades, or cross-sells during routine customer interactions. - Assist customers/clients with trading account registration and verification processes. - Provide consultation services on trading platform, tools and features, addressing any technical or operational issues that may be encountered. - Resolve customer/clients’ concerns and questions promptly and professionally, escalating complex cases as necessary. - Assist in handling and resolving customer complaint cases escalated from frontline channels, ensuring timely follow-up and proper case closure. - Responsible for proper recording, filing and organizing of customer feedback and suggestions. - Contribute to the development of customer service processes, knowledge bases, and training materials. - Perform with other ad-hoc duties as per assigned from time to time. ## Requirements - Bachelor’s degree or above (fresh graduates with strong internship experience in finance are encouraged to apply); or Diploma holders with minimum 1-2 years of relevant work experience in brokerage/call center. - Proven working experience in the related field is preferred, especially in the call center, sales support, technical support, online trading and/or stockbroking industry. - Familiarity with online trading platforms, stock exchanges, capital/financial markets, trading regulations and investment products are advantageous. - Computer literacy is preferred. - Language proficiency in Arabic is a must, while English/Mandarin is advantageous. - Professionalism, independent, meticulous, patient, empathy, strong problem-solving and decision-making abilities, excellent communication and interpersonal skills with certain level of customer service knowledge and belief. - Excellent team player and high working efficiency. Able to work under pressure and to manage multiple customer/client inquiries simultaneously and in a timely manner. - Able to work according to the assigned shifts, which include evening shifts, night shifts and weekend shifts. Shift allowance shall be provided for evening and night shifts respectively. _\*Please note that only short-listed candidates will be contacted. Thank you._ ## Benefits - Paid Time Off - Training & Development - Performance Bonus ## Apply [Apply at moomoo](https://apply.workable.com/moomoo/j/E29EA8B9A8/apply) --- Powered by [Workable](https://www.workable.com)