Brooklyn Bowl Las Vegas - Food Server

Job description

Job Summary: FOOD SERVER – (PT) Job Summary Brooklyn Bowl, located in the LINQ Promenade in the heart of the fabulous Las Vegas Strip, has redefined the destination entertainment experience. Following in the footsteps of our original Brooklyn location, noted as “one of the most incredible places on Earth,” by Rolling Stone, we’ve stacked the deck for a truly unforgettable experience. With three levels spanning nearly 80,000 square feet, it’s one of the largest music venues in America. Brooklyn Bowl integrates a premier performance venue, food by Blue Ribbon, bars which feature local craft brewed beers, and 32 bowling lanes which give guests a unique place to relax, eat, drink and watch a performance. We are seeking a Food Server to become an integral part of our team at Brooklyn Bowl, Las Vegas' most unique entertainment spot! Responsible for all stages of the meal, such as menu clarification, placing orders, and making certain orders are prepared correctly as well as presented in accordance with departmental specifications. Present the food and beverage check and take payment. Ultimately responsible for the appearance of his/her station (meaning proper set up for the meal being served, and cleanliness). Must treat the guest with the utmost courtesy and respect in addition to meeting their needs and requests so as to ensure an enjoyable experience and future patronage. RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO: Responsible for all stages of food and beverage service in the restaurant, bowling area, bar or other areas throughout the venue. Maintain the cleanliness and appearance of the dining or service area to meet departmental standards. Greet and make all guests feel welcome. Respond to guest inquiries and requests in a timely fashion. Ensure the guest has an enjoyable experience. Must possess in-depth knowledge of all menu items and specials, including ingredients, preparation methods, etc. Ensures appropriate utensils and condiments are present for the meal being served. Checks all tables to ascertain guest needs. Remains attentive to the needs and requests of the guest. Ensures that all phases of the meal are carried out appropriately, from the time the guests are seated until their departure. Attention to special requests and relates all information to kitchen and management in detail. Obtains food and drink orders from guests. Makes appropriate suggestions and follows all set service standards and sequence of service. Collect and process payment. Proficient on use of POS system to input orders accurately and efficiently. Communicate any problem or guest concern to management in a timely manner. Knowledge of and compliance with Health Code and Alcohol Regulations. Perform other duties as assigned. Work together as part of a team to provide the best overall guest experience. NON-PHYSICAL QUALIFICATIONS: High School graduate or equivalent preferred. Valid Food Worker / Health Card required. Valid Alcohol Awareness Card required. Previous experience in customer service, food service, restaurant or other related fields. Ability to build rapport with guests. Ability to thrive in a fast-paced environment. Must possess basic math and reading skills. Excellent interpersonal and communication skills. Ability to become familiar with menu, preparation procedures and prices. Ability to work closely and efficiently with others. Previous experience working in a high-volume restaurant. Must be able to work a flexible schedule, including weekends and holidays. Must adhere to all safety measures and policies. THE PHYSICAL QUALIFICATIONS LISTED BELOW ARE GENERAL REQUIREMENTS FOR THIS POSITION. THE ACTUAL EXERTION LEVEL (AND FREQUENCY OF USE) CAN AND DOES FLUCTUATE DEPENDING ON THE INDIVIDUAL TASKS BEING PERFORMED. PHYSICAL QUALIFICATIONS: Physical ability to handle a food server's tray ranging up to approximately 20-35 pounds. Ability to move throughout the restaurant, work area, or venue during the entire shift. Must be able to work in an environment with loud music and crowds for extended periods of time. Must be able to stand for entire shift. Brooklyn Bowl strongly supports equal employment opportunity for all applicants regardless of age, ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability, marital status, domestic partner status, medical condition, genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.