BUS DRIVER*

Job description

Be You. Be Bold. Choose Duke. Part-Time Bus Driver Be You. At Duke, we celebrate individuality and the unique perspectives each member of our community brings. As a Part-Time Transit Operator , you will play an essential role in connecting students, employees, patients, and visitors to the places they need to be safely and efficiently. You will join a team dedicated to exceptional service, safety, and operational excellence while helping create a positive transportation experience for the diverse Duke community. Your professionalism, reliability, and commitment to customer care will make a meaningful impact every day. Be Bold. As a Transit Operator, you will safely transport passengers throughout Duke's service areas while maintaining the highest standards of safety, customer service, and compliance. This role requires sound judgment, strong communication skills, and a commitment to providing a welcoming and secure environment for all passengers. What You'll Do: Provide Safe and Reliable Transportation Operate transit vehicles safely and professionally while adhering to established routes and schedules. Follow all federal, state, local, and University traffic laws, safety regulations, and departmental policies. Conduct required pre-trip and post-trip vehicle inspections. Ensure the safe transportation of students, employees, patients, visitors, and other passengers. Operate vehicles during varying hours, including evenings, weekends, holidays, and other times based on service needs. Deliver Outstanding Customer Service Maintain a courteous, patient, and helpful demeanor when interacting with passengers. Assist passengers as needed to ensure a safe and comfortable riding experience. Answer questions regarding routes, service areas, fares, eligibility requirements, and transit services. Promote a welcoming and inclusive environment for all riders. Support Transit Operations Follow dispatch instructions and exercise sound judgment when adjusting routes or responding to service needs. Coordinate efficient passenger pick-up and drop-off activities. Maintain current knowledge of assigned routes, transfer locations, service areas, and roadway conditions. Demonstrate familiarity with transit systems, vehicle operations, and safety features. Respond to Incidents and Emergencies Receive and transmit authorized two-way radio communications regarding accidents, incidents, emergencies, criminal activity, and operational matters. Exercise discretion and good judgment to protect passenger and public safety. Respond appropriately to emergencies and service disruptions in accordance with departmental procedures. Complete Documentation and Regulatory Requirements Accurately complete manifests, inspection reports, accident reports, incident documentation, and other required operational records. Prepare written reports regarding accidents, breakdowns, mechanical defects, incidents, and service interruptions. Maintain compliance with all federal transit requirements and established operating procedures. Ensure all required records are completed accurately and submitted timely. Participate in Training and Development Successfully complete required training programs and certifications. Maintain knowledge of transit regulations, service operations, safety procedures, and customer service standards. Participate in ongoing professional development activities to support operational excellence. Additional Responsibilities Perform other duties as assigned to support departmental and operational objectives. What You'll Bring Knowledge, Skills, and Abilities Knowledge of transit operations, vehicle safety procedures, and customer service practices. Ability to safely operate transit vehicles in compliance with applicable regulations. Strong communication and interpersonal skills. Ability to exercise sound judgment and maintain composure during emergencies and changing operational conditions. Ability to interpret and follow dispatch instructions and route schedules. Knowledge of traffic laws, roadway systems, and transit regulations. Ability to complete reports, documentation, and operational records accurately. Ability to work independently and collaboratively with team members. Commitment to providing exceptional customer service and passenger support. Level Characteristics Demonstrates professionalism, accountability, and reliability in daily operations. Maintains a strong commitment to safety and regulatory compliance. Exercises independent judgment while operating within established policies and procedures. Supports team objectives while delivering dependable transportation services to the Duke community. Minimum Qualifications Education High school diploma or equivalent required. Experience Minimum of one year of experience operating public transportation vehicles, heavy trucks, buses, or other commercial/heavy vehicles required. Experience providing service to the public in a transportation or customer-facing environment preferred. Degrees, Licensures, Certifications Valid North Carolina Class B Commercial Driver's License (CDL) with Passenger and Air Brake Endorsements required. Must maintain all required licenses and certifications throughout employment. Choose Duke. At Duke, you'll find more than a job. You'll find a purpose-driven community committed to excellence, innovation, inclusion, and service. As a member of Duke Transit, you'll help ensure safe, reliable transportation for thousands of people each day while contributing to the success of one of the nation's leading academic and healthcare institutions. Your work matters because every ride helps connect our community. Ready to Make a Difference? Apply now and help keep the Duke community moving safely while providing exceptional service to students, employees, patients, visitors, and guests. Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status. Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values. Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.