Business Account Manager - Middle

Job description

Overview: SOFTSWISS continues to expand the team and is looking for a Business Account Manager. We need a true, experienced and accomplished professional who shares our culture and values. About Product: The SOFTSWISS Casino Platform is the core infrastructure operators rely on to launch, manage, and scale their online casino businesses. You'll contribute to mission-critical systems covering account management, game operations, responsible gaming, and regulatory compliance, in an environment where reliability, scalability, and business impact matter, working with people who build solutions operators depend on. Purpose of the role: You will be responsible for building and maintaining strong, long-term relationships with clients, ensuring their satisfaction and business growth. By deeply understanding their operations, challenges, and goals, you will act as a trusted partner, developing strategic plans and delivering tailored solutions in collaboration with internal teams. Key responsibilities: Establish and nurture strong long-term relationships with clients and key people on client’s side Understand client business specifics and how it operates In collaboration with the team and client’s key people identify the potential issues and problems client business is facing to propose solutions to solve them Create client’s development plan and strategy Be responsible for the general client satisfaction and growth in close collaboration with casino platform team Resolve ongoing issues and problems Forecast and track key projects metrics Required Experience: English B2 Russian B2 Strong communication, negotiation and team collaboration skills Strong knowledge of IT industry and how the major processes function 2+ years in account management and/or customer success management Previous experience with creating and implementing strong relationships with clients Our Benefits: Private health insurance Sports benefits Comprehensive Mental Health Program Free English lessons (online) Local language courses Paid time off Maternity leave support Referral program rewards Upskilling, internal workshops, and participation in professional conferences and corporate events