Business Analyst

Job description

Planet Technologies, the Nation’s leading Microsoft services provider to the public sector, is looking for a highly motivated individual to join our growing team as a **Business Analyst.**In this role, you will be supporting impactful projects that benefit our country. The BA will accomplish this through research-gathering and data analysis, presenting a range of data-driven solutions, and thereafter implementing those solutions and optimizations using analytics tools and technologies. Requires the ability to be the liaison between IT and business leadership of the company/customer while enhancing the quality and execution of IT services provided by Planet. Working knowledge of the suite of M365 Cloud Solutions and the ability to clearly present to both a technical and non-technical audience. ### Responsibilities - Understand the business needs within an M365 environment, to bring value to on-going projects or implementations while helping to direct and support the delivery team execute the agreed upon services. - Build and deliver polished executive documentation including business requirement documents, user guides, onboarding instructions and other artifacts related to operating on O365 environment. - They will be conducting interviews with the customer as well as attending workshops/meetings with Planet SMEs to prepare and update the required documentation for the project. - Gather and document functional and user experience requirements (stakeholder analysis – Identify and analyze stakeholders who may be impacted by the change and access their impact, participation, and needs throughout the business analysis activities) - Assist in expanding Planet’s portfolio to standardized offerings through the development and documentation of case studies, and playbooks that can be provided to prospects ### Qualifications - 5 years of experience in supporting Information Technology projects; Bachelor’s Degree with preferred - Proficiency in Microsoft 365 (O365) to manage projects and communicate with stakeholders. - Experience integrating AI technologies into daily work activity to improve outcomes and efficiencies - Should have the knowledge to be proficient in inventing processes or systems needed to implement changes and have complex problem-solving skills - Develop innovative solutions for operational and strategic changes, which is a business analyst’s primary role - Understand the business domain and specific problems that software is targeting and use an adaptive approach (learning, discovery, feedback loop) to decision making - Previous experience creating and delivering executive level presentations as well as polished, detailed requirements documents. - Should be able to produce a RACI matrix – Responsible, Accountable (approving the results), consulted (providing input) or informed of the completed item after it has been completed. - Develop UI wireframes and functional workflows, as needed - Drive adoption and integration through well-planned on-boarding, integration, and knowledge transfer experience - Experience participating in RFP/RFI review process is a big plus - AI-900 Certification - #LI-Remote