Business Analyst

Job description

**Hello,** We are **Recognise Bank;** a modern business bank built to support the UK’s SMEs with tailored lending and savings solutions. Founded in 2017 by experienced business owners, we set out to challenge traditional banking by offering more flexibility, understanding, and practical support to help businesses thrive. Since receiving our banking licence in 2021, we’ve built a loyal customer base and a strong, diverse team that puts people first. Our vision is **building stronger futures with bespoke financial solutions**. We understand that no two financial needs are the same, which is why we work closely with UK SMEs and individuals to unlock potential others often overlook. Through smart, flexible lending and savings products, we’re here to **build and grow stronger futures for lasting success**. Our values shape how we work and grow together: 💪 **Can do, will do:** We take ownership, solve problems, and adapt as our customers’ needs evolve. ✨ **Be brilliant:** We show up with curiosity and energy, always striving for better. 🤝 **Do the right thing:** We act with integrity, responsibility, and care in everything we do. 💡**Make a difference:** We focus on impact, helping our customers, colleagues, and communities succeed. **About the role** This will be a **fixed term contract for 6 months**. As a Business Analyst (FTC), you will be at the forefront of transforming the way SMEs access funding. Co-located with our Operations team in Milton Keynes, you will gather, analyse and document business requirements, then work within a cross-functional squad to define and deliver improvements to our lending products and operational processes. You’ll help us deliver faster, better, more transparent lending decisions to our brokers and borrowers, automate our internal operations, and ensure we comply with regulatory standards. You’ll implement best practices from the technology, banking and fintech industries, ensuring our operations are agile, efficient, and customer focused. ### Key Responsibilities: - Map lending journeys and operational processes to identify customer pain points, inefficiencies and opportunities for improvements - Plan and facilitate workshops with cross-functional teams to gather align objectives and analyse business requirements - Document these requirements into clear, comprehensive product specifications and user stories ready for development - Collaborate with stakeholders to ensure proposed solutions align with business needs and expectations. - Work closely with team members to design, test, and implement solutions that meet defined business objectives - Promote a culture of continuous improvement by identifying opportunities for enhancement and embedding best practices - Become a subject matter expert, embedded within our Operations team in Milton Keynes, as we transform the way we work Corporate Responsibilities - Read and follow all relevant company policies and procedures - Adhere to all risk-related responsibilities applicable to your role, as set out in the Risk Management Policy - Abide by all compliance and financial crime related policies, procedures and reporting obligations applicable to your role ### Required Qualifications - 2+ years’ experience in a business analyst, product owner, or operational role within banking, fintech or lending - Understanding of customer journey mapping, business process modelling and requirements gathering techniques - Excellent communication and stakeholder management skills - Desire to work within agile cross-functional teams on transformational change initiatives - Knowledge of the SME lending market, customer/broker needs and end-to-end lending processes - Passionate about business process automation and emerging technologies, including agentic AI - Experience working within a regulated environment, ensuring compliance with Consumer Duty and other relevant regulations - Able to attend 4 days per week in our Milton Keynes office