Business Analyst

Job description

Join : a global leader in cloud solutions with an exceptional focus on innovation, customer service, and employee engagement. is a digital transformation company that specializes solely in implementing leading cloud technologies and solutions for our clients which include Fortune 500 and Fortune 200 level companies as well as start-ups. As a cloud-only and cloud-forward transformation company, we help organizations to enable and speed their journey to the cloud. With a balanced view of strategy, people, process, and technology, we work with companies to understand their specific business needs to develop and implement practical business strategies and technology solutions. Position Overview: We are seeking a skilled and experienced Business Analyst to join our team and play a pivotal role in a critical software transition project for our logistics firm. The Business Analyst will collaborate closely with cross-functional teams to analyze, document, and translate business requirements into actionable insights that drive the successful transition of our logistics software systems. The ideal candidate will have a strong background in logistics operations and software projects, with a proven ability to bridge the gap between technical teams and business stakeholders. Responsibilities: Requirement Elicitation and Analysis: Collaborate with business stakeholders, project managers, software developers, and end-users to gather detailed requirements for the software transition project. Conduct thorough analysis of current business processes, workflows, and system functionalities to identify gaps and areas for improvement. Documentation and Communication: Create comprehensive and clear requirement documents, including business process flows, use cases, and user stories that effectively communicate project needs to technical teams. Facilitate effective communication between technical and non-technical teams, ensuring all parties have a shared understanding of project goals and requirements. Business Process Mapping: Map out existing and proposed business processes to identify potential bottlenecks, redundancies, and opportunities for optimization. Identify and document key performance indicators (KPIs) and success metrics to measure the effectiveness of the software transition. Functional Design and Solution Development: Work closely with software developers and architects to translate business requirements into functional specifications, ensuring the software solution aligns with business objectives. Assist in defining user interfaces, system workflows, and data integrations to enhance overall system usability and efficiency. Testing and Quality Assurance: Collaborate with QA teams to develop test scenarios and test cases based on documented requirements. Participate in testing efforts, ensuring that the software solution meets business needs and performs reliably. Change Management: Assist in developing change management strategies to ensure smooth adoption of the new software system by end-users. Provide training and support to end-users to facilitate a seamless transition to the new system. Risk Management: Identify potential risks and challenges throughout the software transition project and work proactively to mitigate them. Provide recommendations for risk mitigation strategies and contingency plans. Qualifications: Bachelor's degree in Business Administration, Information Technology, Logistics, or a related field. Master's degree is a plus. Proven experience (5+ years) as a Business Analyst in logistics or supply chain management, with a focus on software transition or implementation projects. Strong understanding of logistics operations, industry best practices, and software systems commonly used in the logistics sector. Proficiency in requirement elicitation techniques, process mapping, and business process reengineering. Excellent communication skills, both written and verbal, with the ability to facilitate effective communication between technical and non-technical teams. Experience with Agile or similar project management methodologies. Experience with Jira and Confluence environments is a plus. Strong analytical and problem-solving abilities, with keen attention to detail. Familiarity with software development life cycle (SDLC) and QA processes. Familiarity with web applications (especially with PHP, JS and MySQL) is a plus. Ability to adapt to changing priorities and manage multiple tasks simultaneously. Certification in Business Analysis (e.g., CBAP) is a plus. Join us in this exciting journey to enhance our logistics software capabilities and contribute to the success of our transition project. If you have the required skills and a passion for optimizing business processes through technology, we encourage you to apply and become an integral part of our team.