Business Analyst

Job description

Who we are Intrepid Asia is a leading Ecommerce and Digital Solutions Provider in South East Asia. We offer end-to-end omni-channel ecommerce management, Livestreaming, Video production & Affiliate Management for Social Commerce, plus full funnel Digital Marketing Services and advanced Market Intelligence, all powered by state-of-the-art in-house Technology to our client base of leading international brands across all key marketplaces and social platforms in all 6 SEA countries. Brands love our regional presence, our excellent data-driven, growth-focused services, enabled by the industry's strongest team, and our advanced marketing and tech capabilities. We are growing rapidly, and as the exclusive partner of Flywheel in SEA, we offer many exciting opportunities to work with leading brands across multiple categories and key industry players. By joining us, you will work on the cutting edge of digital and social commerce in SEA, and experience what it takes to drive a successful ecommerce business end-to-end. The team you will be part of Our Tech Team is the engine behind our digital capabilities—designing and building the platforms, tools, and systems that power our services across the eCommerce ecosystem. From automation to optimization to data integration, the team turns complex challenges into seamless solutions, enabling scale, speed, and smarter decision-making. With innovation at its core, Tech drives the digital backbone of our business and empowers every function to perform at its best. As a Business Analyst, you will Work with the Product Manager/Owner, business stakeholders, conduct competitor research to understand business needs and ecommerce marketing workflows (e.g., ad campaign setup & adjustments, ad budget allocation, ecommerce platform rules & limitations, reporting). Analyze, clarify, and document requirements. Translate workflows into clear user stories, diagrams, and specifications. Partner closely with Engineering during requirement development and verify outcomes after release. Support UAT planning, script writing, and testing scenarios that reflect feature usage. Create and maintain simple and user-friendly documentation (PRDs, FAQs, onboarding materials). Work with designers to create design files and refine user flows. Collaborate across multiple domains including ecommerce, marketing operations, strategy, automation logic, and data workflows. As a Business Analyst, you will Collaborate with business stakeholders, and conduct competitor research to understand business needs across eCommerce domain (Marketing Campaign & Ad, Omni-channel Store Management & Operations, Financial Impacts & Consolidation ,... ) Gather, analyze and document Business Requirements. Translate Solutions into Wireframes, Functional and Non-functional Requirements Work with designers toward User interface design and userflows Partner closely with Engineering teams during implementation, keep track of timeline & progress, and verify outcomes before UAT. Prepare UAT materials (training presentations, onboarding flows, UAT scripts, user guides) and support user adoption after rollout/release. Co-maintain the Body of Requirements as comprehensive, user-friendly, and master source of truth over multiple changes and enhancements What we are looking for - the ideal profile At least 2 years in Business Analyst at an Outsourcing or SaaS / Product company or similar relevant fields. Basic understanding of Agile processes and principles. Good attitude, growth mindset, ownership spirit, and willingness to be exposed to multiple domains (ecommerce, marketing, automation & data reporting). Good communication skills and business acumen Good analytical and problem-solving skills. Good organizational and time management skills. Ability to multitask and/or alternate between more than one streams of work. English proficiency preferred (for documentation and cross-country communication). Big plus: Able to support simple UI sketches or diagrams in Figma. In return, you will be getting We are building 'the operating system for digital commerce in South East Asia' covering all key platforms, working with leading international brands, with a breadth and depth of functionalities (Middleware, OMS, Inventory mgmt, Store Ops, CX, MarTech, Data & Analytics) that few in the industry can match You get the chance to work on exciting SaaS projects and sophisticated features and functionalities that will make a big impact in the industry, on a top-notch scalable infrastructure. Our Tech team has been around since 2017, so you will join a well-oiled and stable "machine" (= rockstar expert team), where processes are well established and enterprise-grade. But at the same time, our organisation is non-hierarchical, entrepreneurial and collaborative, and working on cool stuff, so you get the best of both worlds. Tech is a strategic pillar for intrepid, so you will feel the love and recognition for your work, and will partner closely with business stakeholders, who as internal users of the tech will provide the real-world feedback and inputs which help to take our tech stack to the next level We also offer Best of Both Worlds We are a scale up: the sophistication of a small multinational, with the agility of a start-up. This means you get to work on cutting-edge projects, and besides your 'standard' job description, we love to see you show entrepreneurial initiative and want to see your take on how you can take your role and our company to the next level. Good ideas get implemented. You are the master of your own destiny. Culture that Brings Out the Best At Intrepid, culture is not just a buzzword, it is what we practice at work every day. We believe in collaboration over competition, transparency over politics, and willingness to learn over ego. You will be part of a team where people genuinely support one another, celebrate wins together, and face challenges head-on as one. We put our all into the work but we balance it with fun, whether that is through team lunches, after-work hangouts, events or shared laughter in the office. This is a place where you can thrive professionally while having a great time. Grow Without Limits Learning at Intrepid is constant and dynamic. You will have access to formal training through face-to-face sessions, coaching and our very own Intrepid Academy. On top of that, real-world experience such as leading clients, working with advanced tech, and mastering best-in-class processes will accelerate your growth every step of the way. Surrounded by a talented team that raises the bar daily, in a rapidly growing and ever-expanding business, the opportunities for your development are endless. Rewarding You Right We believe great work deserves great rewards at Intrepid. That’s why we offer competitive compensation and generous benefits, including comprehensive insurance and ample leave, to support you both in and out of the workplace. We want you to feel valued, cared for, and empowered to bring your best self to work every day. Note: We will not be accepting any unsolicited resumes or CVs from headhunting or recruitment agencies at this point. Any CVs or profiles shared with us will not be entertained, and in the event of dispute, Intrepid will not be liable for any material compensation to third parties #LI-VD1