Business Analyst

CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact. What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model . Job Description Key Responsibilities May Include: Establish and maintain strong relationships with key stakeholders at pallet receiving locations, fostering collaboration and ensuring alignment with asset productivity objectives. Drive improvements in collection performance by identifying route causes of failure and collaborating with internal teams to improve customer experience and the CIFOT measure. Enhance customer satisfaction by conducting regular visits and providing targeted training for retailer staff, ensuring effective equipment control practices are in place. Ensure the successful onboarding and implementation of new customers, establishing agreements around asset recovery processes to ensure a smooth transition and operational efficiency. Manage and execute audit programs within the account portfolio to ensure adherence to asset management standards and identify opportunities for improvement. Maintain accurate audit result forecast. Collaborate with internal teams and external partners to support business growth initiatives, develop solutions that improve asset recovery, and expand CHEP’s customer base. Monitor asset control metrics, using data to proactively identify areas for improvement and implement corrective actions to enhance asset recovery performance. Principais Responsabilidades: • Estabelecer e manter relacionamentos sólidos com as principais partes interessadas nos locais de recebimento de paletes, promovendo colaboração e garantindo alinhamento com os objetivos de produtividade de ativos. • Impulsionar melhorias no desempenho de coleta , identificando causas raiz de falhas e colaborando com equipes internas para melhorar a experiência do cliente e o indicador CIFOT. • Aumentar a satisfação do cliente realizando visitas regulares e oferecendo treinamentos direcionados para as equipes dos varejistas, garantindo a aplicação de práticas eficazes de controle de equipamentos. • Assegurar o onboarding e a implementação bem-sucedidos de novos clientes , estabelecendo acordos sobre processos de recuperação de ativos para garantir uma transição suave e eficiência operacional. • Gerenciar e executar programas de auditoria dentro do portfólio de contas para garantir conformidade com os padrões de gestão de ativos e identificar oportunidades de melhoria. Manter previsões precisas dos resultados das auditorias. • Colaborar com equipes internas e parceiros externos para apoiar iniciativas de crescimento do negócio, desenvolver soluções que melhorem a recuperação de ativos e expandir a base de clientes da CHEP. • Monitorar métricas de controle de ativos , utilizando dados para identificar proativamente áreas de melhoria e implementar ações corretivas para aprimorar o desempenho de recuperação de ativos. Experiência A partir de 3 anos de experiência em Logística, Indústrias ou Varejo em posições comerciais e/ou pós-vendas em empresa de prestação de serviços; Competência para cruzar informações de diferentes fontes e propor soluções. Atuação anterior em posições com comerciais e/ou pós-vendas em empresa de prestação de serviços ou operador logístico; Experiência prévia em elaboração e controle de KPI's e apresentações. Habilidades e Conhecimentos Conhecimento em sistemas ERP: SAP, Salesforce; Conhecimento em análise de dados, pacote Office, Power BI, etc.; Necessário conhecimento em Pacote Office e Excel Avançado. Formação Acadêmica Graduação Completa (obrigatório) Pós-Graduação (desejável) Idiomas Inglês básico Espanhol básico/intermediário Remote Type Hybrid Remote Skills to succeed in the role Account Management, Active Listening, Adaptability, Communication, Customer Satisfaction, Empathy, Experimentation, Negotiation, Questioning, Relationship Building, Stakeholder Management, Taking Ownership, Teamwork, Understand Customers, Value Propositions We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class. Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at .