Business Analyst

Job description

Senior Business Analyst, GREW Say hello to opportunities at Acquire Asia Pacific Philippines Inc. (Acquire BPO) under the RingCentral account (RingCentral). It’s not everyday that you consider starting a new career. We’re Acquire BPO, and we’re happy that someone as talented as you is considering this role. First, a little about our client: RingCentral is a $2 Billion+ annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. They invest more than $250 million annually to ensure their AI-enabled technology and platforms meet or exceed the needs of customers. RingSense AI is RingCentral’s proprietary AI solution. It’s designed to fit the business needs of customers, orchestrated to be accurate and precise, and built on the same open platform principles that RingCentral applies to their core software solutions. This is where you and your skills come in. Senior Business Analyst, GREW RingCentral is seeking an inquisitive, data-driven Senior Business Analyst, GREW to join our Facilities Insights and Analytics Program. This role is key to optimizing the workplace experience by leveraging data to drive strategic decisions regarding our physical spaces. You'll transform complex facilities data—on seating capacity, space utilization, food distribution efficiency, and resource planning —into clear, actionable insights for executive and operational leadership. Core Responsibilities & Focus Areas Facilities Data Analysis & Modeling: Conduct advanced statistical analysis (regression, ANOVA, etc.) on facilities data (e.g., badge swipes, desk/room bookings, food service logs) to understand utilization trends and operational drivers. Develop predictive models for key facilities needs, such as forecasting future seating capacity requirements and optimizing food service demand . Design and validate KPIs and metrics for optimal office space usage and amenity performance. Create clear narratives and presentations to communicate data-driven insights to non-technical executives. Reporting & Data Management: Design, build, and automate high-impact reports and dashboards (e.g., live occupancy, space utilization heatmaps) using data visualization tools. Collaborate with IT to master the company’s golden sources of truth for Facilities data (IWMS, building systems, reservation tools). Support leadership with various analytic requests related to the physical workplace and resource allocation . To succeed in this role you must have the following: 5+ yrs of experience on predictive and prescriptive data analytics, planning or similar roles 3+ years of experience in Facilities Management, Corporate Real Estate, Operations, or related Analytics/Business Partnership . Experience in or has a working knowledge about the whole business analytics reporting cycle – from collection and warehousing to ETLs and visualization Experience in using Salesforce, R, Python, Tableau and Power BI or any relevant tools Proficiency in database design and SQL; extensive Excel experience. Desired Qualifications: End to End Business Analytics Reporting Cycle. Experience in or has a working knowledge about the whole business analytics reporting cycle – from collection and warehousing to ETLs and visualization. In-depth knowledge of business functions, objectives, strategies, process and information flow. Ability to work on large databases and synthesize into useful reports and dashboards Analytical Skills. Ability to gather, interpret and apply critical thinking to data to help inform decisions. Strong analytical, organization, problem-solving and follow-through skills. Proficiency with MS Excel and MS PowerPoint Project Management. Ability to drive project milestones from concept through project closure. Ability to facilitate meetings and project work across different teams . Ability to effectively prioritize multiple tasks, projects and deadlines simultaneously Effective Communication and Collaboration. Ability to think and influence both at the strategic and execution level. Proactive in raising observations from data and providing action items. Excellent oral and written communication skills including listening and presentation skills Creation and Process Documentation. Experience in creating or documenting business analytics processes Knowledge with data visualization tools and others. Knowledgeable in other tools such as Anaplan, Salesforce, Alteryx and Hadoop . Knowledgeable in data visualization tools like Tableau, PowerBI or Data Studio. Self-Starter . Ability to work in a self-directed manner Shift. Willing to work on night shift. Amenable to work on a 2am – 11am MNL shift Work set-up. Willing to work on hybrid setup (10-11 days in office per month, Cubao or Ortigas) What we offer: Comprehensive HMO package (medical and dental) Paid time off and paid sick leave Quarterly Performance Bonus Employee Assistance and Wellness Programs RingCentral is the #1 global cloud-based communications provider because it is not just selling solutions; it is enabling human connections. That’s why RingCentral is the largest and fastest-growing pure-play provider in its space. RingCentral’s work culture is the backbone of our success. And don’t just take our word for it: RingCentral is recognized as the Best Place to Work by Glassdoor, the Top Work Culture by Comparably and RingCentral holds local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success. About RingCentral/Acquire BPO RingCentral , Inc. is a US-based company engaged as a global provider of cloud-unified communications and collaboration solutions. It is being serviced in the Philippines by its offshore partner Acquire Asia Pacific Philippines, Inc. Acquire BPO is an award-winning, global business outsourcer with 8,500+ staff operating out of Class A offices in 16 locations across the Philippines, Australia, the Dominican Republic, and the US, as well as from comprehensive Work-from-Home environments, where client-permitted. We are one of the fastest-growing BPO companies and Australia’s largest outsourcer to the Philippines. We have 15 years of experience delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education, and retail. We're recognized as being Safe, Flexible, and Innovative, giving our clients the capability to Outsource with confidence. As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates to join our team and partner with one of the biggest cloud communications companies in the world - RingCentral. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages. Acquire BPO is an equal-opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. 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