Business Analyst

Job description

Help us create smarter customer journeys and more efficient ways of working. CMC Markets is looking for an experienced Business Analyst to support the continued development of our Pega CRM platform. You’ll translate business needs into clear, actionable requirements and help deliver customer-centric solutions across customer onboarding, customer servicing, financial crime and operational workflows. Working within Agile delivery squads, you’ll collaborate with Product Owners, business stakeholders, Solution Architects, Developers, QA and operational teams to improve processes, enhance customer experience and support regulatory and compliance requirements. What you’ll be doing Engage with stakeholders to understand, analyse and document business and operational requirements. Create user stories, acceptance criteria, process flows and functional specifications. Analyse customer journeys and identify opportunities to improve processes and customer experience. Work closely with Product Owners, Architects, Developers and QA to ensure requirements are clearly understood and effectively delivered. Support the delivery of CRM capabilities across onboarding, servicing, financial crime and operational workflows. Facilitate Agile ceremonies, including backlog refinement, sprint planning, stand-ups, sprint reviews and retrospectives. Support impact assessments and coordinate User Acceptance Testing. Create and maintain process documentation, workflow diagrams and supporting artefacts using tools such as Miro, Visio or Figma. Identify opportunities for continuous improvement across business processes and customer journeys. Ensure solutions align with business requirements, governance and regulatory standards. What you’ll bring Experience working as a Business Analyst. Strong knowledge of business analysis techniques, including requirements gathering and process mapping. Excellent communication and stakeholder engagement skills. Experience working in Agile delivery environments. Strong analytical, problem-solving and organisational skills. Experience with collaboration and process modelling tools such as Miro, Visio or Figma. The ability to work effectively as part of a cross-functional team. It would also be beneficial if you have: Experience with CRM platforms, particularly Pega. An understanding of APIs, JSON, XML, system integrations and enterprise applications. Awareness of the Software Development Life Cycle. Business Analysis, Agile or Pega certifications. This is an excellent opportunity for a collaborative and outcome-focused Business Analyst to play a key role in improving customer journeys and delivering meaningful change across a complex CRM environment. CMC Markets is an equal opportunities employer. We welcome applications from all suitably qualified candidates, regardless of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.