Business Analyst - Billing

Job description

Wolters Kluwer CT Corporation is a premier provider of registered agent, entity formation, and corporate compliance services . We support businesses and law firms with everything from UCC filings to foreign qualifications and business licensing. As the Business Analyst – Billing, you are responsible to analyze billing and payment operations and drive process and technology improvements. This role partners cross-functionally to translate business needs into clear requirements, support solution delivery, and enhance operational efficiency, customer experience, and financial outcomes. Highly prefer experience in a corporate billing function. In this role you will report to the Director, Customer Success, and work a hybrid work schedule from our local office (2 days in office, 3 days remotely). Key Responsibilities: Lead the analysis, design, and optimization of billing and payment processes and platforms Evaluate business operations, data trends, and performance metrics to identify risks and improvement opportunities Develop process maps, use cases, and functional requirements Act as the voice of stakeholders, incorporating feedback from frontline teams and customers Collaborate with Sales, Service, Product, Finance, Accounting, and Technology teams Support project delivery, including requirement clarification, risk identification, and issue resolution Participate in testing strategy, User Acceptance Testing (UAT), and production releases Assist with training, documentation, and post-implementation support Contribute to business cases, project documentation, and operational reporting Qualifications: Education: Bachelor’s degree in Business, Information Technology, or a related field (or equivalent experience) MBA preferred Experience: 5+ years in Business Analysis, Operations, Product, or Project Management (up to 9 years preferred) Skills: Requirements gathering and process mapping Strong analytical and problem-solving capabilities Experience with SDLC methodologies (Agile/SAFe, Waterfall) Proficiency in Microsoft Office (Excel, Word, PowerPoint) Familiarity with tools such as ADO, JIRA, Confluence, Visio, Lucid, or Miro, and Smartsheets SQL and data visualization tools (Power Bi) experience preferred Additional Information: Operates with moderate supervision, applying sound judgment to solve complex problems Strong communication skills with the ability to translate technical concepts clearly May mentor junior team members Travel: Up to 10% domestic travel #LI-Hybrid Our Interview Practices To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process. Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process. Compensation: $68,900.00 - $118,050.00 USD This role is eligible for Bonus. Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process. Additional Information : Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.