Business Analyst, Content & Standards Division

Job description

[What the role is] . [What you will be working on] Collaborate with Stakeholders: Engage with management, end-users, and technical teams to gather, analyse, and document detailed business requirements for AI solutions. Translate Business Needs: Convert business requirements into clear, actionable functional specifications and user stories, ensuring alignment with development teams and business goals. Facilitate Process Improvements: Analyse existing business processes, identify pain points, and recommend automation or optimization using AI tools. Conduct Testing: Perform functional and user acceptance testing (UAT) to ensure configurations meet business requirements and maintain high-quality standards. Create Reports and Dashboards: Develop insightful reports and dashboards to support data-driven decision-making across teams. Train and Support Users: Conduct user training sessions and provide ongoing support to ensure effective adoption and utilization of AI solutions. Drive Strategic Value: Work proactively to identify areas where AI can add value to the division goals, driving efficiency and innovation. [What we are looking for] Background in Business Administration, Information Technology, or a related field. 3 years of experience as a Business Analyst or similar role. Knowledge of Agile and Scrum methodologies. Proficiency in requirements gathering, process mapping, and creating user stories. Hands-on experience with report creation and dashboard design in Salesforce. Excellent verbal and written communication skills, with the ability to present ideas to diverse audiences. Analytical mindset with a focus on problem-solving and process improvement.