Business Analyst – Data, Insights & Workforce Management (Global Trade Services)

Job description

Company: PLS FedEx Express Poland Transportation Sp z o.o. Address: Ul. Wadowicka 3A Scheduled Weekly Hours: 40 Worker Type: Regular Posting Start Date 4-wrz-2026 Posting Close Date: 4-paź-2026 Job Family: FXE-EU: Planning & Engineering Business Analyst (ID) Position Summary: We have an exciting opportunity for you to join our team as a Business Analyst – Data, Insights & Workfo r ce Management (Global Trade Services) Position Summary Are you passionate about turning data into actionable insights that drive operational excellence? Join FedEx Global Trade Services (GTS) as a Business Analyst supporting a strategic transformation initiative focused on workfo r ce management , operational visibility, data governance, and intelligent decision-making across Europe. In this role, you will partner with Operations, Planning & Engineering, Technology, Compliance, and Data & AI teams to deliver reporting solutions, workfo r ce management capabilities, AI governance processes, and data-driven business improvements. You will help shape how Clearance operations leverage data, analytics, and modern digital tools to improve productivity, service levels, compliance, and customer experience. Who we are: FedEx is the largest express transportation company in the world, connecting more than 220 countries and territories. We work every moment to deliver the most important package of someone’s day. Our team of passionate people know their day-to-day work is invaluable in delivering outstanding experience to our customers. 530,000 team members strong, we are as diverse as the world we serve. We love what we do, and we do it well. Our reach is big, and so are our dreams. Join us and let's write our next chapter together. What You Will Be Doing Partner with Operations, Compliance, Technology, and Data & AI teams to identify opportunities for productivity and process improvements. Gather, analyze, and document business requirements for data, reporting, workfo r ce management, and transformation initiatives. Support the development of Power BI dashboards and operational performance reporting. Analyze data to identify trends, risks, and opportunities for improvement. Gather and document business requirements for Workfo r ce Management capabilities including Forecasting & Scheduling, Time & Attendance Tracking, Performance Management & Analytics, Employee Self-Service, and Compliance & Risk Management solutions. Support AI governance and compliance activities, including documentation, controls, and audit requirements. Facilitate workshops, stakeholder discussions, user testing, and adoption activities. Translate business challenges into scalable data, reporting, and technology solutions. Support implementation of strategic workfo r ce management, telephony, and operational performance initiatives. Facilitate workshops, process reviews, and requirements discussions. Support user acceptance testing (UAT), solution adoption, and change management activities. What Do You Bring With You Strong analytical and problem-solving skills. Ability to convert complex business challenges into practical solutions. Excellent communication and stakeholder management capabilities. Experience documenting business requirements, user stories, and process workflows. Ability to work effectively in cross-functional and international environments. Strong attention to detail combined with strategic thinking. Fluency in English, both written and verbal. Willingness to travel within Europe when required (up to 25%) . Preferred Qualifications Degree in Business, Engineering, Information Systems, Data Analytics, or a related field . Experience as a Business Analyst, Process Analyst, Product Analyst, or similar role. Experience with Power BI, reporting solutions, or business intelligence platforms. Understanding of data governance, data quality, and analytics concepts. Exposure to Artificial Intelligence, Generative AI, machine learning, or AI governance frameworks. Experience working within regulated or compliance-driven environments. Familiarity with Agile delivery methodologies. Experience within logistics , transportation, customs clearance, or international trade is an advantage. Business Analysis certification (CBAP, PMI-PBA, IIBA, or equivalent) is a plus. What Do We Offer Opportunity to play a key role in the transformation of Clearance operations across Europe. Exposure to strategic initiatives with direct executive visibility. Experience working at the intersection of Data, AI, Operations, and Business Transformation. A collaborative and innovative international environment. Extensive professional development opportunities in analytics, AI, data governance, and digital transformation. Competitive salary and comprehensive benefits package. Flexible hybrid working arrangements. Tuition Assistance Program. Employee Assistance Program for you and your family. If you are passionate about innovation, technology, and solving complex business challenges, we would love to hear from you. Bring your ideas, individuality, and dreams to our global community. Feel good about where you work. Choose your career path - we’re ready to invest in your development. Join FedEx. FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all Our Company FedEx Express is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding. Our Philosophy The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company. Our Culture Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.