Business Analyst, Finance & Billing

The Business Analyst, Finance & Billing serves as a critical bridge between Finance and Technology, translating business strategy into system-enabled solutions that improve financial operations, billing accuracy, and reporting. This role partners closely with Finance, IT, and cross-functional leaders to define requirements, optimize processes, and ensure technology platforms effectively support Brightspeed’s financial and customer lifecycle operations. Key Responsibilities Partner with Finance leaders to understand business objectives and translate them into clear, measurable business and functional requirements. Lead the end-to-end requirements lifecycle, including stakeholder interviews, workshops, documentation, and validation across Finance, Billing, and Revenue functions. Develop and maintain business requirements documents, process flows, and functional specifications to support IT design and development. Ensure alignment between Finance business needs and enterprise platforms, including SAP S/4HANA, BRIM, ARIBA, RAR, billing systems, and analytics platforms. Identify process gaps and recommend automation, system enhancements, and workflow improvements to increase efficiency, accuracy, and control. Partner with Product Owners and Platform teams to translate requirements into user stories, acceptance criteria, and prioritized backlogs in Jira or similar tools. Participate in sprint planning, backlog grooming, testing cycles, and release readiness to ensure solutions are delivered on time and meet business expectations. Support development and testing teams by clarifying requirements, validating solutions, and assisting with defect triage and resolution. Serve as the primary Finance liaison for technology initiatives, ensuring transparency, alignment, and timely decision-making. Communicate project status, risks, dependencies, and outcomes to Finance and IT stakeholders through governance forums and project updates. Develop test scenarios and lead or support User Acceptance Testing (UAT) to validate solutions before deployment. Validate post-deployment results, ensuring adoption, performance, and business outcomes meet expectations. Education & Experience Bachelor’s degree in Information Systems, Accounting, Finance, Business Administration, or a related field required. 5–10 years of experience as a Business Analyst, Systems Analyst, or similar role in a technology-enabled business environment. 5–10 years of experience supporting financial systems, billing platforms, or enterprise technology implementations. Experience leading business requirements, functional specifications, testing cycles, and release readiness across multiple systems. Experience working in Agile/Scrum delivery environments. Skills & Competencies Strong analytical and problem-solving skills with the ability to translate complex business needs into system-based solutions. Advanced stakeholder management and communication skills, including the ability to work across Finance, IT, and business leadership. Proficiency with Agile and Waterfall delivery methodologies. Experience using tools such as Jira, Confluence, Zephyr, QTest, Smartsheet, or similar project and testing platforms. Strong documentation, organization, and process design capabilities. Ability to drive continuous improvement and challenge existing processes constructively. Excellent written and verbal communication skills. Preferred Qualifications Experience with SAP S/4HANA, BRIM, RAR, ARIBA, billing platforms, and revenue or cash applications. Experience with data analytics, reporting, and customer lifecycle systems (e.g., Looker, Power BI, SQL). Experience in telecommunications, subscription-based, or high-volume billing environments. PMP, ScrumMaster, or similar project management or Agile certification. Physical Demands & Work Conditions Primarily office-based or remote work environment with prolonged use of a computer and standard office equipment. Ability to attend meetings (virtual and in-person) and work across multiple time zones as needed. Occasional travel may be required based on project needs. #LI-RW1 WHY JOIN US? We aspire to contemporary ways of working. Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be. We offer competitive compensation and comprehensive benefits. Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits. Inclusion and belonging are at the center of our grounding belief in Being Real . When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve. Brightspeed is an Equal Opportunity Employer that is committed to inclusion of all qualified individuals, including individuals with a disability/veterans. If you require reasonable accommodation to complete a job application or to otherwise participate in the hiring process, please contact to initiate the accommodations process. For all applicants, please take a moment to review our Privacy Notices: Brightspeed’s Privacy Notice for California Residents Brightspeed’s Privacy Notice At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South. Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience. Be a part of the team that will make this vision a reality….designing and building a world class fiber network and creating a customer experience second to none. Check us out on the web!