Business Analyst – Fleet Operations (Spain)

Job description

Job Ref ID: JR0081138 Glovo Spain is evolving its delivery model, and we are building the team to lead this transition. As a 3PL Account Manager, you will own the strategic relationship with 5-8 third-party logistics (3PL) providers. You won’t just manage accounts; you will be their strategic advisor. Your goal is to use data to help them scale, improve their unit economics, and ensure top-tier fleet performance. This is a high-visibility, fast-paced role where your negotiation and execution will directly impact Glovo’s marketplace health in Spain. Responsibilities Own partner relationships: Act as the main business partner for 3PL owners, driving regular reviews to align their growth with Glovo’s objectives. Scale volume & efficiency: Analyze fleet KPIs to maximize order volumes, fix operational bottlenecks, and improve partner profitability. Drive tool adoption: Onboard and pitch new Glovo tech, features, and processes to partners to optimize their daily operations. Manage contracts & SLAs: Ensure strict contract execution, lead commercial renegotiations, and guarantee high-quality service levels. Unblock problems cross-functionally: Work toe-to-toe with Billing, Pricing, Legal, and Ops to solve complex issues fast and ensure a smooth partner experience. Turn data into action: Partner with our Strategy & Data team to launch local initiatives and experiments based on marketplace insights. 2 years of experience in Account Management, Operations, or Consulting (ideally in delivery, e-commerce, or logistics). Commercial & negotiation skills: Ability to build trust and handle tough commercial conversations with business owners. Analytical mindset: Comfortable working with data and tracking KPIs to optimize business margins and growth. Proactive & ownership-driven: A clear bias for action, comfortable navigating structural changes and ambiguity. Tech & tool-savvy: Familiarity with digital tools and dashboard platforms (e.g., Google Sheets, Looker). Languages: Native/Fluent Spanish and high working proficiency in English. At Glovo, your success is defined by both results and behaviors. We hire for excellence in craft and for the Leadership Principles that shape how we think, decide, and collaborate. What you achieve matters and how you achieve it defines us. Together, they move the business forward and deliver great experiences. Learn more about our Leadership Principles here . Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds – all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard. Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc). So, ready to take the wheel and make this the ride of your life? Delve into our culture by taking a peek at our Instagram and check out our LinkedIn and website ! Glovo is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.