Business Analyst (FTC)

Job description

Asiera – Business Analyst (FTC) Formerly known as HEAnet and EduCampus, we have been supporting Ireland’s academic and research community since 1983. We are now proud to come together as one unified organisation. Our new name Asiera captures what drives us every day – Advancing Services for Irish Education, Research and Academia. Every day, our national education and research network supports more than 1.3 million students and researchers and over 175,000 staff across Ireland’s schools, ETBs and higher education institutions – more than 1.5 million people in total. In addition, we provide mission-critical management information systems to over 140,000 students and 20,000 staff across Ireland’s universities, technological universities, institutes of technology and colleges. In Asiera, we are building an end-to-end digital ecosystem for Irish education, one that connects, enables, and empowers learners and institutions to thrive in an increasingly digital world. We are seeking to appoint an experienced Business Analyst to join our Schools team on a fixed term contract basis until December 2027. This role is based at our Dublin 1 office; however, we are pleased to offer a flexible working arrangement via our Work-Life Balance Framework. This allows you to work from home up to three (3) days a week . You will be expected to work at least two (2) days a week in the office, giving you the opportunity to enjoy a balanced and dynamic work environment. What the School Team does We provide all of Ireland’s primary and post-primary schools (approx. 3,900 schools) with high-availability internet and network security services for more than 900,000 teachers and students. Along with connectivity, the Schools team provide a range of essential services to both primary and post-primary schools, including Internet Content-Filtering, IP address allocation & Firewall Services. These essential services make the Asiera Schools Network one of the largest proactively managed networks in the country. What the Business Analyst does Reporting to the Schools Programme Manager, the Business Analyst will work as a key member of a project team and will play a significant role in achieving the objectives and activities of the team. The successful candidate will be responsible for mapping and documenting ‘as is’ and ‘to be’ business processes, upgrading existing systems and implementing and testing new systems. You will have duties that include, but are not limited to: Meeting with stakeholders to gather and analyse requirements Analysing workflows to create process maps and training documents Preparing Test Scripts Coordinating and supporting User Acceptance Testing (UAT) Preparing project documentation Providing training and assistance to system-users How we do it Our company values underpin how we do things in Asiera. We believe in and live by our values and understand they are integral to making Asiera a great place to work. COLLABORATION - EQUALITY & FAIRNESS – EXCELLENCE - FUTURE FOCUSED - POSITIVE IMPACT For further information about who we are and our core values, see What you get from us We promote a healthy work-life balance, and we take the care of our team members mental health seriously. Work outside of standard hours is rare and agreed in advance. We value knowledge sharing and communication. We have frequent team meetings combined with regular 1:1 catch-ups to make sure no one is hitting any roadblocks. We encourage critical thinking and the exploration of new ideas. We often form cross-team special interest groups for specific topic discussions, both ongoing and for fixed projects. Company Benefits Flexible Work-Life Balance framework Flexible start/finish times Health insurance for employees Defined contribution pension scheme Ongoing Wellbeing initiatives Employee Assistance Programme (EAP) Tax Saver Ticket scheme Cycle to Work scheme Professional education support Comprehensive group and individual training & development initiatives What we need from you A degree, equivalent academic or professional 3rd level qualification. At least two (2) years’ experience in a business analysis role with proven experience developing business process documentation, developing UAT test scripts and stakeholder engagement. Proven knowledge and experience of business analysis approaches, tools and techniques. Ability to develop constructive and collaborative working relationships both internally and externally. Excellent communication and customer service skills. Sound judgment, problem solving and collaboration in selecting methods and techniques for obtaining solutions to problems. A flexible attitude to the evolving needs of the role and its environment. Trustworthy, open and transparent, with a high degree of personal integrity. A high level of motivation and enthusiasm for the job. Bonus Points We don’t need you to have experience in the following areas, but if you did it could be beneficial: Domain knowledge in the following area: ICT technologies, in particular Systems and Networks/ISP environment; Experience in ISO 27000 Information Security Management; Previous experience in, or strong understanding of the public sector, and the education sector particularly; Strong understanding of all aspects of systems implementation and software development life cycles; Knowledge of public procurement tendering processes; More important information At Asiera we celebrate diversity and understand how important it is to our ongoing success. We would like to hear from candidates who are great at what they do and whose values align with ours. If you need any adjustments made to the application or selection process so you can do your best, please let us know. Asiera are delighted to be awarded with the Ibec Keep Well Mark and many other accreditations. We take pride in developing, maintaining and enhancing our culture of wellbeing and continue to focus on this in 2026 and beyond.